Client Services Manager

HP4 Recruitment; Greater London; On-site; GBP 38,000 - 40,000; Full time

Job summary

A logistics business in the London Heathrow area is seeking an experienced Client Services Manager to lead a customer-facing team. This hands-on role focuses on managing client relationships, ensuring client satisfaction, and driving commercial growth. Responsibilities include coaching the Customer Liaison team, handling client queries professionally, and creating strategies to improve service levels. The position offers a salary between £38,000 to £40,000, with a Monday to Friday schedule.

Responsibilities

• Manage and develop strong relationships with new and existing clients.
• Lead, coach, and develop the Customer Liaison team.
• Ensure all client queries are handled professionally.
• Produce client-facing service and sales reports.
• Analyze customer feedback and implement action plans.
• Identify opportunities to improve service levels.
• Create strategies to support revenue growth.
• Oversee the client liaison mailbox and bookings.

Job description

Client Services Manager

London Heathrow area
£38,000 £40,000 DOE
Monday to Friday | 08:00 17:00 (1 hour unpaid break)

Our client, a well-established logistics business operating within a fast-paced environment, is looking to appoint an experienced Client Services Manager to lead their customer liaison function and strengthen key client relationships.

This is a hands-on role focused on client satisfaction, service delivery, and commercial growth, managing a customer-facing team while working closely with senior leadership.

The Role

As Client Services Manager, you will be responsible for:

• Managing and developing strong relationships with new and existing clients
• Leading, coaching, and developing the Customer Liaison team
• Ensuring all client queries are handled professionally and within agreed timescales
• Producing client-facing service and sales reports for senior management
• Analysing customer feedback, identifying trends, and implementing action plans
• Identifying opportunities to improve service levels and increase engagement
• Creating and implementing client service strategies that support revenue growth
• Overseeing the client liaison mailbox and ensuring bookings are secured and processed correctly