Client Services Manager

Manpower Internal Talent; England; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading workforce solutions provider is seeking a Client Services Manager. This role involves generating new business, engaging prospects, and managing a sales pipeline effectively. Candidates should have experience in B2B sales, specifically selling MSP and payroll services. Excellent communication skills and proficient English are necessary. The position allows for flexible location, requiring frequent travel to local offices.

Benefits

Commitment to diversity and inclusion

Flexible working options

Qualifications

• Proven record in achieving/exceeding sales targets.
• Experience selling MSP/PSL/payroll or recruitment services.
• Strong CRM hygiene behaviours.

Responsibilities

• Generate leads through proactive outbound activity.
• Conduct needs analysis to uncover client challenges.
• Build and maintain a healthy sales pipeline.

Skills

B2B new business sales

Stakeholder mapping skills

Strong commercial management skills

Excellent proficiency in English

High-energy, self-motivated

Job description

Overview

Client Services Manager — Reporting into the Director of Strategic Accounts. Flexible on location (Frequent travel is required for the position, with local office attendance).

About Experis

Experis is a global leader in IT professional resourcing and managed services. We empower organizations across the full lifecycle of technology adoption, providing flexible solutions that adapt to evolving technologies and skill demands. As part of the ManpowerGroup family of brands, we connect top talent with leading companies to drive business success.

As an Experis Client Services Manager, you will have

A solution-oriented mindset with a passion for uncovering client challenges and packaging services that deliver measurable results. The drive to own your pipeline, combined with the resilience and energy to maintain high activity levels, will be key to your success. We also expect you to have outstanding communication skills, whether engaging senior decision-makers in target accounts or managing commercial negotiations that build long-term client partnerships.

• You will be commercially confident, with the ability to discuss product solutions with clients - with experience in payroll solutions, MSP frameworks, and associated digital or Tech-enabled services.
• A working understanding of resourcing and service delivery models is advantageous, as is familiarity with HR services such as direct recruitment and staffing.
• The ability to effectively manage both commercial and technical stakeholders will be essential to success in this role.

Key Responsibilities

• New business generation
• Identify, target, and engage prospects within your industry focus.
• Generate leads through proactive outbound activity, including calls, digital outreach.
• Secure and prepare high-quality client meetings.

Solution-led client engagement

• Conduct needs analysis to uncover client challenges and priorities.
• Apply challenger sales and solution selling methodologies.
• Position primary Experis products (xxx-MSP, PSL, Payroll) and cross-sell the Experis list of services.

Sales execution & pipeline management

• Build and maintain a healthy pipeline, while also managing your pipeline hygiene.
• Manage deals through all sales stages to close.
• Collaborate with technical SMEs and support teams.

Collaboration & market insight

• Understand and utilise the value of data led sales targeting (either self-generated or received).
• Share market intelligence and competitor insights.
• Work with Brand Services to drive a targeted GTM strategy (Marketing, Operations, Candidate Communities).

Experience/Skills Required

• B2B new business sales (hunter role).
• Proven record in achieving/exceeding sales targets.
• Experience selling MSP/PSL/payroll or recruitment services.
• Strong commercial management skills.
• High-energy, self-motivated, and KPI-driven.
• Stakeholder mapping skills; confident at engaging senior decision-makers.
• Strong CRM hygiene behaviours.
• Excellent proficiency in English (working language).

Preferred

• Knowledge of tech-enabled market.
• Understanding of HR services such as direct recruitment and staffing solutions.
• Familiarity with digital or Tech-enabled service delivery models.
• Experience negotiating with technical as well as commercial stakeholders.

At ManpowerGroup we\'re a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we\'re happy to talk about flexible working.