Client Services Manager

TavasTech; England; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

A dynamic digital media agency in Altrincham, Manchester is seeking a Client Services Manager to manage major accounts through project design and delivery. The role requires hands-on project delivery experience, excellent communication skills, and the ability to build professional relationships with clients and contractors. Ideal candidates will have a passion for technology in retail solutions and be flexible to travel across the UK and Europe. This full-time, hybrid role offers a salary between GBP30,000 to GBP36,000 plus bonus.

Qualifications

• Proven experience in project delivery, preferably in field-based projects.
• Excellent communication skills, confident in client presentations.
• Strong attention to detail with the ability to juggle multiple projects.

Responsibilities

• Oversee and manage multiple client accounts for successful digital project delivery.
• Coordinate project timelines, budgets, and resources effectively.
• Build and maintain relationships with clients, suppliers, and contractors.

Skills

Project delivery

Communication skills

Relationship management

Attention to detail

Organizational skills

Commercial awareness

Tools

Word

Excel

PowerPoint

Job description

Client Services Manager

Altrincham, Manchester - Hybrid

Full-time, Permanent

Between GBP30,000 to GBP36,000 (DOE) + Bonus

The Opportunity

We are looking for a Client Services Manager to join our client, who is a dynamic, creative digital media agency with a strong reputation for delivering large-scale retail and in-store digital projects across the UK, Europe, and beyond. The agency is known for combining technical expertise with creative innovation, producing installations that enhance customer experiences and bring marketing campaigns to life.

This Client Services Manager role focuses on managing major accounts from initial concept through design, delivery, and post-installation support. You ll work closely with clients, contractors, and internal teams to ensure projects are delivered on time, on budget, and to the highest standard. Flexibility is key, as you ll be required to travel to client sites across the UK and Europe and adapt to changing project timelines.

Your Roles and Responsibilities

• Oversee and manage multiple client accounts to ensure the successful delivery of digital projects.
• Oversee end-to-end project delivery, including on-site installations, construction projects, or live activations.
• Build and maintain strong relationships with clients, suppliers, and contractors.
• Coordinate project timelines, budgets, and resources effectively.
• Contribute to creative discussions, supporting the development of digital content and installation concepts.
• Provide regular updates to management on project progress and account activity.
• Support long-term account growth and strategic planning.

What you ll need

• Proven experience in hands-on project delivery, preferably in construction, installation, or field-based projects.
• Experience managing contractors, suppliers, and third-party vendors on site.
• Excellent communication skills, confident in presenting to clients or agencies.
• Experience managing key stakeholders and building strong professional relationships.
• Passion for technology and its use in retail solutions.
• Strong attention to detail and organisational skills, able to juggle multiple projects.
• Proficient in Word, Excel, and PowerPoint, with commercial and financial awareness.
• Ability to plan strategically while managing day-to-day project delivery.
• Flexible, willing to travel and work at client sites, including remote locations.

Desirable Skills and Experience

• Enthusiasm for branding and creative development from concept to delivery.
• Creative flair; portfolio welcomed.
• Background in digital design, advertising, or retail store projects.
• Experience with web-based content management systems.
• Understanding of retail operations and trading.
• Friendly, adaptable, and a collaborative team player.
• Quick learner, able to thrive in a dynamic environment.

Our client is passionate about developing your exciting career. They are big and diverse enough to offer you incredible opportunities, but small enough to know and care about team members as individuals.

To apply for the Client Services Manager role, send your CV today, and we will review it and contact you immediately. We are a recruitment company that specialises in projects and programmes.