Client Services Lead - Logistics & Growth

HP4 Recruitment Ltd; United Kingdom; On-site; GBP 38,000 - 40,000; Full time

Job summary

A leading logistics company in the London Heathrow area is seeking an experienced Client Services Manager to lead their customer liaison function. You will manage client relationships, ensure high levels of client satisfaction, and develop a customer-facing team. The ideal candidate should have at least 3 years of experience in logistics and customer service management, strong leadership skills, and the ability to work under pressure. This role offers a salary between £38,000 and £40,000 depending on experience.

Qualifications

• 3+ years of experience in logistics/warehousing.
• 3+ years in customer service management or supervisory role.
• Strong communication and stakeholder management skills.
• Ability to work well under pressure in fast-paced environments.

Responsibilities

• Manage relationships with new and existing clients.
• Lead and develop the Customer Liaison team.
• Ensure timely handling of client queries.
• Analyze customer feedback and implement action plans.
• Identify service improvement opportunities.

Skills

Client relationship management

Communication skills

Problem-solving

Leadership skills

Stakeholder management

Job description

A leading logistics company in the London Heathrow area is seeking an experienced Client Services Manager to lead their customer liaison function. You will manage client relationships, ensure high levels of client satisfaction, and develop a customer-facing team. The ideal candidate should have at least 3 years of experience in logistics and customer service management, strong leadership skills, and the ability to work under pressure. This role offers a salary between £38,000 and £40,000 depending on experience.