Client Services Executive

Horsfields Ltd; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A regional client services firm in Manchester is seeking a Client Services Executive to provide high-standard support to clients. This role involves managing client data related to insolvency and debt recovery while ensuring exceptional customer service. Ideal candidates will have at least 2 years of experience in administration and a background in client services. The position offers a full-time schedule with competitive benefits and opportunities for professional growth.

Benefits

Company pension scheme

On-site parking

Performance related Bonus package

Opportunities for career progression

Supportive team culture

Qualifications

• Minimum 2 years’ experience in administration within a client services environment.
• A background in debt recovery and/or local authority and/or Insolvency is advantageous.
• Full UK driving licence is a must.

Responsibilities

• Respond to client enquiries in a professional and timely manner.
• Record and monitor client feedback, escalating issues as necessary.
• Update and maintain databases and spreadsheets.
• Provide ongoing administration support to the client services team.

Skills

Proactive and trustworthy

Strong computer skills

Excellent written and verbal skills

Customer services knowledge

Exceptional organisational skills

Problem-solving skills

Job description

Overview

In this fast-paced and client-focused position, you’ll play a pivotal role in ensuring enquiries are managed efficiently, data is handled accurately, and client services are seamless from start to finish. You will be responsible for working with clients, insolvency practitioners and third parties to manage processes with a focus on optimum customer services.

Job Type and Working Arrangements

• Full-time
• 35 hours per week
• Office based with occasional UK travel

Benefits

• Company pension scheme
• On-site parking
• Performance related Bonus package
• A supportive, sociable team culture with genuine opportunities for career progression
• Be part of a company that values your ideas and encourages professional development

Job Description

The role of Client Services Executive is to provide a comprehensive and high standard of support to the firm’s clients. The role has scope for growth and is intended for someone looking to be involved in a progressive client facing and development role. The role includes dealing with client data relating to insolvency and debt recovery. Advising clients on suitable strategies for debt recovery. Providing data and feedback to clients on current and prospective cases. The ability to converse at ease with clients and provide advice in accurate spoken English is essential for the post.

Key Responsibilities

• Respond to client enquiries in a professional and timely manner
• Record and monitor client feedback, escalating any issues as necessary
• Update and maintain databases and spreadsheets
• Maintaining clients’ records
• Acting on and liaising with managers and other staff members, resolving client queries
• Representing the company with a positive attitude and professional appearance
• Provide ongoing administration support to the client services team

Qualifications and Experience

• Minimum 2 years’ experience in administration within a client services environment
• A background in debt recovery and/or local authority and/or Insolvency
• Administration and/or data entry skills
• Basic knowledge of accounting procedures such as bookkeeping and other general financial procedures (useful but not essential)
• Full UK driving licence is a must
• Be able to travel to attend client events and conferences

Skills and Attributes

• Proactive and trustworthy
• Able to work with strict timelines
• Strong computer skills and exceptional attention to detail
• A confident communicator with excellent written and verbal skills
• A strong team player who thrives in a collaborative environment
• Exceptional organisational and time management skills
• Customer services knowledge
• Knowledge of computer programs used in daily office administration functions
• Ability to manage business correspondence and the ability to handle confidential information
• Excellent problem-solving skills, the ability to research and an aptitude for helping clients and peers