Client Services Administrator

Markel; Rugby; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A global insurance firm is looking for a Client Services Administrator in Rugby to ensure effective administration and invoicing of Fee Protection schemes. The ideal candidate will possess strong administrative skills, a can-do attitude, and high-level communication capabilities. Responsibilities include supporting sales managers and ensuring excellent customer service. This position provides a hybrid working model, competitive salary, plus comprehensive benefits, including 25 days holiday and a bonus at the end of the contract.

Benefits

5% bonus at the end of the contract

25 days paid holiday

Private medical and dental cover

Fantastic company pension scheme

Qualifications

• Good administrative skills and proficiency in Word, Excel, and Outlook.
• High level interpersonal skills to build effective business relationships.
• Exceptional communication skills, both verbal and written.

Responsibilities

• Ensure admin work is carried out effectively and on time.
• Provide administrative support to the Relationship Managers.
• Deliver high standards of work and services.

Skills

Administrative skills: Word, Excel, Outlook

High level interpersonal skills

Exceptional communication skills

Strong can-do attitude

Planning, organisational, and time-management skills

Problem solving

Job description

Do you have great administrative skills

We are looking for a Client Services Administrator here at Markel Tax

What part will you play If you’re looking for a place where you can make a meaningful difference you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential we can help others reach theirs.

Join us and play your part in something special!

Opportunity

It’s an exciting time to join Markel as our business grows and we have a role for a Client Services Administrator to join our team based in Rugby on an initial fixed‑term contract.

The role of the Client Services Administrator is to ensure the accurate administration and invoicing of Fee Protection schemes, including the new scheme renewals and adjustments. The role also involves working closely with Area Sales Managers to ensure excellent levels of customer service and insurance scheme handling.

Our team works two days per week in our Rugby office (Wednesday & Thursday) with three days working from home. Shifts are 8:30 am‑5 pm and 9 am‑5:30 pm.

Responsibilities

• Ensure admin work is carried out in an effective and timely manner
• Have a good understanding of the services and products provided by Markel Tax
• Support other areas of the business as and when required
• Provide administrative support to the Relationship Managers
• Work to personal and company targets agreed by your manager
• Provide a prompt, professional response to all business enquiries
• Ensure time frames are met for delivery
• Deliver work and services that are of the highest standards

Must Have Skills

• Good administrative skills: Word, Excel, Outlook
• High level interpersonal skills demonstrating the ability to build successful, mutually beneficial business relationships
• Exceptional communication skills, being able to communicate verbally and in writing with internal and external customers at all levels
• Strong can‑do attitude, personable and approachable, working well under pressure and to tight deadlines
• Willingness to challenge assumptions and look to deliver best practice at all times
• A natural forward planner who critically assesses own performance
• Willingness to go over and above to meet both the clients and the needs of the business
• Planning, organisational and time‑management skills
• Flexibility to work within a team and ability to form good working relationships with those on the team
• Ability to understand client needs
• Ability to adapt quickly to in‑house databases
• Problem solving

Who We Are

Markel Corporation (NYSE MKL) is a Fortune 500 company with over 60 offices in 20 countries. It is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people. We win together, strive for better, enjoy the everyday and think further.

Benefits

• A great starting salary plus a 5 % bonus at the end of the contract and a strong benefits package
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance, income protection, season ticket loan and other great benefits on offer
• Countless opportunities to learn new skills and develop in your career, with the support needed to do just that

Are You Ready to Play Your Part

Choose Apply Now to fill out our short application so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email or call us at 0 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.