Client Service Lead - Vice President

JPMorgan Chase & Co.; England; On-site; GBP 80,000 - 120,000; Full time

Job summary

A leading financial services firm in the United Kingdom is seeking a Client Service Lead - Vice President for the Custody Middle Office. This role focuses on delivering investor solutions and managing client enquiries across various products globally. The ideal candidate will have strong analytical and interpersonal skills, along with knowledge of Trades and Cash settlement. You will be responsible for client support, relationship management, and continuous improvement initiatives within the team.

Qualifications

• Strong communication skills with senior stakeholders.
• Proactive ownership and escalation of issues.
• Ability to prioritize and manage time effectively.

Responsibilities

• Provide direct client support across various products.
• Build relationships with internal and external parties.
• Attend client meetings and present training requirements.
• Perform root cause analysis and identify improvement opportunities.

Skills

Self-motivated

Analytical

Excellent prioritisation

Interpersonal skills

Industry knowledge in Trades and Cash settlement

Job description

Are you experienced within financial services and have managerial background? deelnemen You found the right position for you! The Custody Middle Office includes a 모두 variety of cross-product activity and support including; Trade Instruction Capture, Settlement, Fails Management, Cash Instruction Capture, Overdraft monitoring라는, Asset Servicing Instruction Capture 그리고 Income/Corporate Actions completions. The Custody Client Operations play a vital role in the day to day management of Custody Middle Office. The Custody Client Operations act as a single point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries and likewise the team performs client outreach, on behalf of the various Operational Teams within Custody Middle Office. Key focus areas for the role are proactivity, responsiveness, knowledge and drive for excellence.

As a Client Service Lead - Vice President within the Custody Middle Office in Security Services team, you will be responsible to deliver investor solutions to help institutional client protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. You will support clients across a global custody network spanning 100 markets, with custody and ते servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions.

Job responsibilities

• Work a part of a global team providing direct client support across a wide variety of products and markets
• Build strong internal and external working relationships and partnerships
• Provide value add client service and operational subject matter expertise
• Liaise with other JPM teams to ensure excellent client service delivery
• Manage client issues log and attend client meetings to discuss issues with clients. Also present to clients on any system or market training requirements
• Perform root cause analysis
• Complete identification of opportunities to reduce client enquiries and improve client STeP rate

Required qualifications, capabilities, and skills

• Self-motivated, flexible, innovative, adaptable and analytical
• Excellent prioritisation, planning, organisational and time management skills
• Excellent interpersonal skills, confident at interacting with and communication with internal and external parties, including senior stakeholders
• Industry/product knowledge in Trades and Cash settlement
• Ability to motivate and encourage others to deliver on objectives
• Proactiveness in ownership and escalation of issues
• Willingness to learn new skills and continuously improve knowledge

Preferred qualifications, capabilities, and skills

• Cash, Trade & Asset Servicing experience