Client Service Delivery Specialist / Broker Support

Aon Corporation; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading global insurance firm is seeking a Client Service Delivery Specialist to manage technical activities in the broking process. This hybrid role involves collaborating with various teams on large, complex insurance contracts and providing outstanding customer service. Candidates should have experience in the insurance industry and excellent communication skills. The position offers structured training, a discretionary bonus, and a supportive environment for career development.

Benefits

Structured onboarding & training process

Discretionary bonus

Pension and life assurance scheme

Private medical care

Cycle to work scheme

Virtual GP and employee assistance programme

Workplace savings scheme

Two “Global Wellbeing Days” each year

Qualifications

• Experience and understanding of insurance risk and processes.
• Ability to communicate effectively with various stakeholders.

Responsibilities

• Managing key technical activities across the broking process.
• Engagement with broking teams on insurance contracts.
• Building relationships with CSD colleagues and brokers.
• Monitoring workflow to ensure policies are on track.

Skills

High attention to detail

Ability to work to deadlines

Ability to work individually and in a team

Experience within the insurance industry

Understanding of insurance risk

Excellent listening

Organisation abilities

Presentation abilities

Willingness to learn

Understanding of Word and Excel

Job description

Client Service Delivery Specialist – Global Broking Centre

Do you enjoy the challenge of working in a busy environment, supporting colleagues to deliver outstanding customer service and the best outcomes for clients? Do you thrive in making a difference in your role and continually seek to improve processes? Are you looking for a role that offers you a structured career path and ongoing development? Then this is the role for you!

We have a range of roles across our Client Service Delivery team working in different product lines across Aon. This is a hybrid role with the flexibility to work both virtually and from our London and Chelmsford offices. Due to growth we are growing our client service delivery team, these role are initially 12 month FTC positions.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be responsible for managing key technical activities across the broking / placement process. A usual day as a Client Service Delivery Specialist will involve:

• Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
• Using technical system and engaging with Offshore Partners to produce policy documents / invoice requests
• Working towards required levels of technical knowledge and behavioural standards, with the necessary support and training from colleagues.
• Building strong relationships with CSD colleagues, brokers and other internal stakeholders.
• Monitoring the risk life cycle / your workflow to ensure your policies are on track with performance targets.
• Collaborating with Client Service Delivery colleagues to meet divisional targets.

How this opportunity is different

The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities. This role provides you with the opportunity to collaborate with various teams (internally and externally) including broking teams, underwriters, offshore providers, operations, and fiduciary. You will be supported in your role, not only with day-to-day management but also career development opportunities to ensure you have skills and ability to progress your career at Aon.

Skills and experience that will lead to success.

• High attention to detail.
• Ability to work to deadlines.
• Ability to work individually and in a team.
• Experience within the insurance industry.
• Understanding of insurance risk.
• Excellent listening, organisation, and presentation abilities.
• An organised, highly personable, and approachable individual, who is a skilled communicator.
• Willingness to learn and share knowledge.
• Understanding of Word and Excel.

What’s in it for you.

• Structured onboarding & training process
• Discretionary bonus
• Pension and life assurance scheme
• Private medical care
• Cycle to work scheme.
• Virtual GP and employee assistance programme.
• Workplace savings scheme
• Two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]