Client Relationship Manager

Totum Partners; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading international law firm seeks a Client Relationship Manager in London. This role focuses on managing key client relationships, providing strategic guidance, and supporting business development efforts. The ideal candidate has a strong background in business development within professional services and excellent communication skills. The firm offers a collaborative culture and supports career progression, making it an exceptional opportunity for dynamic professionals.

Qualifications

• Proven business development experience in a professional services environment.
• Demonstrable experience in developing client relationships and managing projects.
• Confident and organized individual with a history of high-standard deliveries.

Responsibilities

• Manage a portfolio of key client relationships to drive satisfaction and revenue growth.
• Provide best-practice guidance to partners and business development teams.
• Lead strategic projects to support client development programmes.

Skills

Business development experience

Client relationship management

Strong communication skills

Analytical skills

Team collaboration

Education

Graduate caliber

Job description

Client Relationship Manager – London

Leading global law firm

London

Hybrid working

My client is a highly successful international law firm with a stellar reputation, ambitious growth plans, and a genuinely collaborative culture. Recognised for delivering outstanding results in complex markets, the firm is in a period of significant expansion and is committed to developing long-term partnerships with both clients and colleagues. With impressive staff retention and a strong track record of progressing careers, this is an exceptional environment for ambitious professionals seeking real impact and development.

About the Firm

This firm stands out for its strategic vision and commitment to profitable growth, consistently earning recognition for excellence across Europe, the Middle East, and Asia. The culture is defined by openness, mutual respect, and a spirit of teamwork, where individuals are encouraged to share ideas and contribute to the firm’s ongoing success. Career progression is actively supported, and the firm’s collaborative ethos ensures that everyone’s strengths and perspectives are valued.

Key Responsibilities

• Manage and develop a portfolio of key client relationships, working closely with partners and client teams to drive satisfaction, engagement, and revenue growth.
• Provide hands‑on, best‑practice guidance to partners, associates, and business development teams.
• Lead and deliver strategic projects that support the firm’s client development programmes.
• Collaborate with Client Relationship Partners to create and execute robust account strategies, ensuring alignment with client objectives and firm priorities.
• Monitor and report on performance against financial and non‑financial KPIs, sharing insights to inform planning and opportunity development.
• Support client teams in preparing for and following up on relationship meetings, ensuring client listening protocols are followed and feedback is acted upon.
• Identify and qualify new opportunities through market and client analysis, supporting the bid process and post‑bid follow‑up.
• Design and deliver strategic client projects in partnership with the Head of Client Development and the wider team.

Person Specification

• Graduate calibre with proven business development experience in a professional services environment.
• Demonstrable experience in developing client relationships and managing client or business development projects.
• Confident, pragmatic, and highly organised, with a track record of delivering to a consistently high standard.
• A supportive and committed team player, willing to use initiative and collaborate across teams.
• Strong communicator with the ability to influence senior stakeholders.
• Skilled analyst, able to combine data and insights to inform commercial decisions.
• Enthusiastic, resilient, and calm under pressure, able to manage multiple projects and deadlines.
• Commercially astute, consistently adding value to business development activities.

Equal Opportunities:

As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We believe that the firms that thrive are those with the most diverse team; that's why we work so hard to source the best talent from the broadest pool possible. As an equal opportunity employer, we strive to accommodate anyone who may have specific needs. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.