Client Relationship Manager

Churchill Group; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management provider in the United Kingdom is looking for a Client Relationship Manager to oversee a national cleaning contract. The role involves managing client relationships at a senior level, ensuring high service delivery, and overseeing budgets. Applicants should have significant management experience and the ability to communicate effectively with high-level stakeholders. This position offers competitive salary, car allowance, and additional perks like employee ownership.

Benefits

Employee Ownership

33 days holiday

Company sick pay

Maternity and paternity leave support

24/7 GP access

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Recognition and rewards

Qualifications

• Confident communication with Director and MD level clients.
• Experience in a national high-value contract environment.
• Driving licence required.

Responsibilities

• Act as escalation contact for senior clients.
• Manage budgets and contracts effectively.
• Conduct annual reviews and site visits.

Skills

Communication with senior clients

Proactive service management

Team development and coaching

Commercial analysis

Relationship building

Management in FM or B2B

Education

Management Qualification

Job description

Overview

National travel required - Lincoln to Plymouth. Competitive salary plus car allowance. Working in partnership with the National Operations Director, the Client Relationship Manager will focus on providing the highest strategic level relationship for one of our real estate clients working across a national cleaning contract.

The role of the Client Relationship Manager will involve field accompaniment to drive the performance of operations and contract support staff. Able to demonstrate a hands-on approach and close analysis of the business and production of operating strategies for client sites within the portfolio.

As Client Relationship Manager, you will be responsible for:

• Being an escalation point of contact for senior members of allocated contracts, developing and maintaining relationships at senior level.
• Delivering in line with contract framework agreement and ensuring we achieve all goals as agreed and outlined within the contract and tender submission.
• Overall accountability of budgets/finance delivery including the requirement to complete annual budget reviews with all relevant stakeholders across the shopping centres and retail parks.
• Ensuring consistency of high service delivery and high QA/KPI scores across the entire portfolio of all allocated locations.
• Conducting annual reviews of all contracts, incorporating innovation and customer satisfaction at all levels.
• Undertaking site visits as required to assess standards and quality audit scores.
• Ensuring that all regional teams are adhering to client-specific requirements aside from KPIs.

As Client Relationship Manager, you will have the following expertise and attributes:

• Ability to confidently and concisely communicate with Director and MD level clients.
• Proactive, ability to identify possible drops in service at early stages to eliminate major dips in service occurring.
• Able to develop your management team both formally and informally by instructing groups as well as coaching and mentoring individuals.
• Commercial analysis and resolution proposing capability.
• Able to multi-task and work in a pressurised environment, able to use time proactively to ensure that potential problems do not surface.
• Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary action.
• Previous senior management experience within an FM and/or B2B environment.
• Proven management experience within a national high-value single or multi-contract environment.
• Proven track record of performance growth within a previous role.
• A driving licence is required.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments we can make to support you during our recruitment process. We’re happy to help...

Please note: Security clearance (DBS) is required for this role.

Qualifications:

Key Qualifications

• Management Qualification

Keywords: Client relationship Manager, Relationship Manager