Client Relationship Manager

JR United Kingdom; Basingstoke; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading IT solutions provider in Cambridge is seeking an experienced Client Relationship Manager. In this role, you will manage key client relationships, drive account growth, and ensure high-quality service delivery. Ideal candidates will have over 10 years of experience in IT services and exceptional communication skills. This position offers the opportunity to collaborate with internal teams and promote innovation within client accounts.

Qualifications

• Strong understanding of IT services: application development, cloud, data, infrastructure, and managed services.
• Excellent communication, presentation, and negotiation skills.
• Ability to engage with senior business and technical stakeholders.

Responsibilities

• Act as the primary liaison between the client and internal teams.
• Build and nurture C-level relationships within the client organization.
• Ensure high levels of client satisfaction through proactive engagement.

Skills

IT services knowledge

Communication skills

Analytical abilities

Negotiation skills

Education

Bachelor’s degree in Computer Science, Engineering, Business

Job description

Title : Client Relationship Manager

Work Location: Cambridge

Experience: 10+ Years

Job Summary:

We are looking for a skilled IT Client Relationship Manager in the UK (based out of Cambridge).

As a Client Relationship Manager, you will be the strategic point of contact for one or more key clients. You will own the relationship, drive account growth, and ensure delivery excellence. This role involves deep collaboration with internal delivery teams and external client stakeholders to co-create IT solutions that align with business goals.

Key Responsibilities:

1. Client Relationship Management:
   • Act as the primary liaison between the client and internal teams.
   • Build and nurture C-level relationships within the client organization.
   • Ensure high levels of client satisfaction through proactive engagement.
   • Develop and execute account strategies aligned with the client’s business roadmap.
   • Identify cross-selling and up-selling opportunities across IT services (e.g., cloud, digital transformation, data, cybersecurity).
   • Drive revenue growth and contribute to overall business targets.
2. Delivery Oversight:
   • Work with delivery teams to ensure successful execution of projects and SLAs.
   • Resolve escalations and ensure high-quality service delivery.
   • Monitor KPIs and project health across all engagements in the account.
3. Stakeholder Management:
   • Coordinate with internal technical, sales, and delivery teams.
   • Provide regular updates to internal leadership and client stakeholders.
   • Conduct quarterly business reviews (QBRs) with clients.
   • Stay abreast of industry trends and client-specific challenges.
   • Advise clients on emerging technologies and IT strategies.
   • Promote innovation and continuous improvement within the account.

Required Skills & Qualifications:

• Strong understanding of IT services: application development, cloud, data, infrastructure, and managed services.
• Excellent communication, presentation, and negotiation skills.
• Ability to engage with senior business and technical stakeholders.
• Strong analytical and problem-solving abilities.
• Bachelor’s degree in Computer Science, Engineering, Business, or related field (MBA preferred).

Nice to Have:

• Experience in a global delivery model.
• Engineering skills in IT Industry.
• Familiarity with frameworks like ITIL, Agile, or SAFe.