Client Relationship Executive

TDS; Hemel Hempstead; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in tenancy deposit schemes is seeking a Client Relationship Executive to join their team in Hemel Hempstead. This full-time role involves building strong customer relationships, providing support, and ensuring satisfaction. The ideal candidate will have a solid background in customer service and be proficient in Microsoft Office and CRM platforms. With a hybrid working policy, this position offers flexibility while maintaining a focus on client loyalty and growth.

Benefits

33 days holiday inc bank holidays

Pension Scheme

Additional day off for your birthday

Qualifications

• Proven experience in a Client Relationship Executive or Customer Service Advisor role.
• Strong background in customer service with a focus on high-quality support.

Responsibilities

• Build and maintain strong relationships with key customers.
• Deliver exceptional after-sales service and ensure positive customer experience.
• Collaborate with internal teams to align on customer needs.

Skills

Customer Service

Client Support

Relationship Management

Tools

Microsoft Office

CRM Platforms

Job description

TDS Hemel Hempstead, England, United Kingdom

Client Relationship Executive

TDS Hemel Hempstead, England, United Kingdom

This range is provided by TDS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We are TDS. We were established in 2003 to operate tenancy deposit schemes across the UK and to provide dispute resolution services in relation to tenancy deposits. We now operate tenancy deposit schemes in England and Wales, Scotland, and Northern Ireland from our head office in Hemel Hempstead and our other offices in Glasgow and Belfast. In 2022 we also launched the New Homes Ombudsman Service. We are collaborative and forward-thinking with our colleagues and customers at the heart of everything we do.

We have a new opportunity within the Client Relations team to join them as a Client Relationship Executive.

This is a full-time, permanent position, that will be based at our TDS office in Hemel Hempstead. This position will follow our hybrid working policy of a minimum of 2 days a week in the office.

Some of the key responsibilities include:

• Build and maintain strong relationships with key customers, acting as the primary point of contact and providing support and training as needed.
• Foster long-term client loyalty by delivering exceptional after-sales service and ensuring a positive customer experience.
• Schedule and conduct regular check-ins with customers to monitor satisfaction and proactively address any concerns.
• Monitor competitor offerings to inform strategies that enhance customer retention and satisfaction.
• Identify and pursue opportunities for growth within existing customer accounts.
• Collaborate effectively with internal teams (e.g., Sales, Operations, Marketing, Compliance, Finance) to align on customer needs, share insights, and contribute to continuous improvement initiatives.

To be considered for this opportunity you must:

• Demonstrate proven experience in a Client Relationship Executive or Customer Service Advisor role.
• Have a strong background in customer service, with a focus on delivering high-quality client support.
• Be proficient in Microsoft Office applications, with practical experience using CRM platforms (e.g., Salesforce).
• Be able to demonstrate the ability to consistently meet and exceed performance targets.
• Be willing to attend industry events and conduct client visits as required.

TDS offers a plethora of benefits inclusive of:

• 33 days holiday inc bank holidays
• Pension Scheme
• Additional day off for your birthday
• Plus many more!

If you have any questions or would like to find out more information, please feel free to contact me directly.

TDS is committed to equality, diversity and inclusion in our workforce and to be truly representative of all sections of society and our customers.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Sales

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