Client Project Manager / Refurbishment & Maintenance

Optimal Maintenance Ltd; City Of London; On-site; GBP 32,000 - 40,000; Full time

Job summary

A leading property solutions company in London is seeking a Client Project Manager responsible for winning work and managing client relationships. The role involves quoting, surveying jobs, and project management. Candidates should have experience in construction and refurbishment and be commercially driven. Competitive salary with uncapped performance-based bonuses is offered, along with career progression opportunities.

Benefits

Competitive base salary with uncapped bonus scheme

Profit-Sharing scheme

20 Days Annual Leave + Bank Holidays

Private gym access

Career progression (UK & Dubai)

Company events & incentives

Pension scheme

High-Performance, collaborative culture

Qualifications

• Background in property maintenance, residential/commercial refurbishments, or similar roles.
• Strong understanding of building services and client expectations.
• Confident managing project costs and driving revenue.

Responsibilities

• Identify and win new clients through outbound engagement.
• Attend site visits for quote scoping and issue quotes.
• Schedule jobs ensuring correct trade and availability.
• Act as single point of contact for the client throughout the job lifecycle.
• Ensure jobs are invoiced within 24 hours of completion.
• Hit weekly and monthly KPIs: revenue, jobs booked, and collections.

Skills

Experience in Construction & Refurbishment

Industry Knowledge

Commercially Driven

Excellent Communicator

Highly Organised

Tech-Savvy

Calm Under Pressure

Ownership Mentality

Job description

Job Title

Client Project Manager

Location

SW8 4AL, London

Terms

Full-time, Permanent

Salary

£32,000 – £40,000 (Basic) + Uncapped Bonus

Hours

Monday – Friday, 8:00am – 5:00pm

Why Join Optimal?

Optimal Maintenance & Construction is a high-growth property maintenance and refurbishment company, delivering responsive and planned works to a range of clients including estate agents, housing associations, and private landlords. Our mission is to simplify property maintenance by combining operational excellence with first-class customer service.

We are a results-focused business, driven by excellence, innovation, and growth. If you are a motivated, commercially minded individual who thrives in a fast-paced, target-driven environment then this is the place for you. We want high performers who want to be part of something big. If you thrive on ownership, speed, and results—we want to hear from you!

Benefits

• Competitive base salary with uncapped bonus scheme
• Profit-Sharing scheme
• 20 Days Annual Leave + Bank Holidays
• Private gym access
• Career progression (UK & Dubai)
• Company events & incentives
• Pension scheme
• High-Performance, collaborative culture

The Role

The Client Project Manager is an end-to-end client delivery role—responsible for winning work, managing relationships, quoting/surveying jobs, booking engineers, project managing jobs, and ensuring payment.

This is a commercially focused role that blends sales, account management, quoting, and operational coordination into one powerful position. You’ll be measured by revenue growth, quote conversion, project delivery quality, and cash collection.

Key Responsibilities

Client Acquisition & Growth

• Identify and win new clients through outbound engagement, referrals, and networking
• Convert inbound leads into retained accounts with ongoing project pipelines
• Build and maintain strong relationships to increase repeat business
• Track and report on client revenue performance

Quoting & Estimating

• Attend site visits or coordinate engineer attendance for quote scoping
• Write and issue clear, itemised, step-by-step quotes using CRM system
• Liaise with suppliers and subcontractors to ensure cost competitiveness
• Follow up on outstanding quotes to improve conversion rates

Job Booking & Delivery

• Schedule jobs in the CRM ensuring correct trade, geography, and availability
• Issue clear work orders to engineers or supply chain with all necessary info
• Coordinate materials, access arrangements, and client communications
• Monitor progress, track status, and ensure jobs are completed to a high standard

Project Oversight & Client Reporting

• Act as single point of contact for the client throughout the job lifecycle
• Conduct quality checks (photos, feedback, completion verification)
• Resolve issues proactively and escalate where necessary
• Provide job summaries and updates to clients as required

Invoicing & Payment Collection

• Ensure jobs are invoiced within 24 hours of completion
• Chase client payments and resolve billing queries
• Track project profitability and payment cycles

Performance Management

• Hit weekly and monthly KPIs: revenue, jobs booked, quote turnaround, and collections
• Participate in daily stand-ups and report performance metrics
• Continuously seek ways to improve speed, accuracy, and customer experience

*** Please note that this list of tasks and responsibilities is not exhaustive, the post holder may undertake other duties as required. ***

What We Are Looking For

• Experience in Construction & Refurbishment: Background in property maintenance, residential/commercial refurbishments, or construction—ideally in roles such as Project Manager, Estimator, Quantity Surveyor, or similar.
• Industry Knowledge: Strong understanding of how building services operate—from quoting to project delivery—and a clear grasp of trade workflows and client expectations.
• Commercially Driven: Confident managing project costs, quoting for works, and driving revenue through proactive client management.
• Excellent Communicator: Able to communicate clearly and professionally with clients, suppliers, subcontractors, and internal teams—both in writing and over the phone.
• Highly Organised: Skilled at juggling multiple projects, quotes, and job schedules with accuracy and attention to detail.
• Tech-Savvy: Comfortable using CRM systems, scheduling platforms, and Microsoft 365 to track and manage your workflow.
• Calm Under Pressure: Able to prioritise effectively and keep things moving even when deadlines are tight or issues arise.
• Ownership Mentality: A proactive self-starter who takes full responsibility for outcomes and looks for ways to improve processes and performance.

What We Offer

• Competitive salary with uncapped performance-based bonuses
• Profit-sharing scheme
• Private gym access
• Career progression, including opportunities to join our Dubai team
• Collaborative and supportive culture that rewards performance
• Pension scheme and 20 days annual leave + bank holidays

About Us

Optimal Maintenance & Construction is part of the Optimal Group, a fast-growing, multi-division property solutions company offering end-to-end services across the UK and the Middle East. We specialise in property maintenance, refurbishment, and construction for residential and commercial clients.

Our culture is built on performance, accountability, and results, underpinned by values of: Teamwork – Respect – Trust – Innovation – Expertise – Performance

How to Apply

Ready to join a company where your performance drives your success? Apply today by submitting your CV and a cover letter outlining why you’re the right fit for this role.