Client Operations Manager / VP

PIMCO; Newry; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global investment management firm is seeking a Client Operations Manager/VP for their team in Newry on a 12-month contract. This role involves overseeing operational processes for EMEA discretionary accounts, ensuring high standards of client service, and managing complex workflows. The ideal candidate will have a strong investment operations background, exceptional organizational skills, and the ability to thrive in a fast-paced environment. If you are detail-oriented and committed to client satisfaction, this opportunity is for you.

Qualifications

• Strong background in Investment Operations or Client Operations.
• Experience managing complex workflows and client communications.
• Intermediate proficiency with Excel and strong IT skills.

Responsibilities

• Serve as primary point of contact for operations-related queries.
• Execute and oversee day-to-day operational processes.
• Deliver exceptional client service and manage client queries.

Skills

Investment Operations

Client Relationship Management

Project Management

Excel Proficiency

Strong Communication Skills

Attention to Detail

Job description

PIMCO is a global leader in active fixed income with deep expertise across public and private markets. We invest our clients’ capital across a range of fixed income and credit opportunities, leveraging our decades of experience navigating complex debt markets. Our flexible capital base and deep relationships with issuers have helped us become one of the world’s largest providers of traditional and nontraditional solutions for companies that need financing and investors who seek strong risk‑adjusted returns.

Since 1971, our people have shaped our organization through a high‑performance inclusive culture, in which we celebrate diverse thinking. We invest in our people and strive to imprint our CORE values of Collaboration, Openness, Responsibility and Excellence. We believe each of us is here to help others succeed and this has led to PIMCO being recognized as an innovator, industry thought leader and trusted advisor to our clients.

Position Overview

The Client Operations Manager/VP will join the Client Management Operations team in London on a 12‑month fixed term contract and will play a critical role in supporting the team lead and broader operations group across a wide spectrum of operational responsibilities. This position is instrumental in ensuring the effective delivery of operational excellence for EMEA discretionary accounts and funds, including end‑to‑end coordination of portfolio events, client servicing activities, custodian engagement, and regulatory‑driven operational initiatives.

The ideal candidate is a proactive, detail‑oriented operations professional who thrives in a fast‑paced environment, demonstrates strong ownership, and delivers consistently high levels of client service.

Key Responsibilities

• Primary point of contact for all operations‑related queries and requests, ensuring timely and accurate responses to internal and external stakeholders.
• Execution and oversight of day‑to‑day operational processes, maintaining robust controls and ensuring all tasks are completed to a high standard.
• Deliver exceptional client service, proactively managing client queries and ensuring issues are resolved comprehensively and efficiently.
• Lead and manage portfolio events, including fund/share class launches, custodian changes, discretionary account onboarding, in‑kind transfers, restructures, and terminations.
• Project manage operational implementations, coordinating across Portfolio Management, Legal, Compliance, Technology, and other support teams to ensure seamless execution.
• Develop and enhance operational expertise, continuously building subject matter knowledge across relevant processes, systems, and regulatory requirements.

Required Skill Set & Experience

• We are seeking an outstanding candidate with strong investment operations experience and a proven ability to manage complex workflows, client communications, and cross‑functional projects. The successful candidate will demonstrate:
• Background in Investment Operations, Client Operations, or Investment Administration, ideally within an asset management or financial services environment.
• Experience in client relationship management and/or project management, with the ability to drive initiatives under tight deadlines.
• Familiarity with regulatory requirements, and experience supporting operational responses to regulatory updates or requests.
• Commitment to developing operational subject matter expertise, with a growth mindset and strong professional curiosity.
• Exceptional organisational skills, high attention to detail, and the ability to work both autonomously and collaboratively.
• Intermediate Excel proficiency and strong overall IT skills.
• Excellent communication skills, with the ability to tailor messaging for different internal and external audiences.
• A clear dedication to PIMCO’s culture, values, and high‑performance standards, including a proactive, accountable, and client‑focused work ethic.

Equal Employment Opportunity and Affine Action Statement

PIMCO recruits and hires qualified candidates without regard to race, national origin, ancestry, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender (including gender identity and expression), age, military or veteran status, disability (physical or mental), any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other basis such as medical condition, or marital status under applicable laws.

Applicants with Disabilities

PIMCO is an Equal Employment Opportunity/Affirmative Action employer. We provide reasonable accommodation for qualified individuals with disabilities, including veterans, in job application procedures. If you have any difficulty using our online system due to a disability and you would like to request an accommodation, you may contact us at 949‑720‑7744 and leave a message. This is a dedicated line designed exclusively to assist job seekers with disabilities to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.