Client Onboarding and Service Client Service Analyst – French bilingual

JPMorganChase; Bournemouth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services firm in Bournemouth is seeking a Client Service Analyst to support French clients with their inquiries, leveraging AI for technical resolution. The ideal candidate will excel in communication and relationship-building, demonstrating strong problem-solving abilities. This full-time role involves understanding client needs and delivering effective solutions while collaborating with internal teams. Candidates should possess excellent time management and organizational skills alongside proficiency in Microsoft Office applications.

Qualifications

• Ability to build relationships and influence outcomes.
• Aptitude to work in a fast-paced environment while balancing client needs.
• Capability to determine priorities and maintain a balanced work approach.

Responsibilities

• Understand clients' relationship with the bank.
• Develop and maintain partnerships with internal and external clients.
• Resolve inquiries related to core cash products.

Skills

Excellent oral and written business communication skills in French

Strong time management

Organizational skills

Strong interpersonal skills

Problem-solving abilities

Proficiency with Microsoft Office applications

Job description

Description

Join our Global Client Support team and be the liaison between our French clients and internal operational groups. We leverage Artificial Intelligence to expedite inquiries allowing you to focus on complex issues and deliver exceptional service. As a Client Service Analyst you’ll partner with CSAMs to provide a best-in-class experience ensuring client inquiries are resolved efficiently and effectively. Be part of a team that values client-centric solutions and continuous improvement.

As a Client Service Analyst in the Access Support team you will act as a liaison with internal operational groups to ensure a smooth client experience for French clients with regards to their access inquiries. You will work with us to resolve technical inquiries related to J.P. Morgans Wholesale Payments core cash products leveraging AI and client knowledge to deliver value-added solutions.

Job Responsibilities

• Understand clients relationship with the bank.
• Develop maintain and broaden partnerships with internal and external clients.
• Take ownership of inquiry resolution end-to-end and elevate complaints appropriately.
• Resolve inquiries related to core cash products and track them via an Inquiry Management tool.
• Liaise with other functions to ensure timely resolution for clients.
• Deliver value-added solutions and identify service improvement opportunities.
• Coordinate with the Service Team and internal groups for additional support.
• Promote best practice sharing and support client experience improvement initiatives.
• Recognize non-standard service requests and highlight sales opportunities.
• Investigate and inform senior management of potential process improvements.
• Serve as an individual contributor in the team.

Required Qualifications Capabilities and Skills

• Excellent oral and written business communication skills in French.
• Strong time management and organizational skills.
• Strong interpersonal skills and problem-solving abilities.
• Proven ability to build relationships and influence outcomes.
• Aptitude to work in a fast-paced environment while balancing client needs and firm interests.
• Capability to determine priorities and maintain a balanced work approach.
• Proficiency with Microsoft Office applications.

Preferred Qualifications Capabilities and Skills

• Knowledge of J.P. Morgans Wholesale Payment core cash product offering and client portals.

Required Experience

IC

Key Skills

• Customer Service
• Client Expectations
• Client Requirements
• Client Support
• Action Plans
• Issue Resolution
• Account Management
• Client Relationships
• Service Delivery
• Client Service
• Client Satisfaction
• Client Management
• Procedures
• Service Level Agreements
• New Clients

Employment Type

Full-Time

Department / Functional Area

Operations

Experience

years

Vacancy

1