Client Manager, EMEA

Symplicity; Greater London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A technology solutions company in the UK is seeking a Client Manager to enhance relationships with university partners across the EMEA region. This role requires excellence in customer service, relationship building, and strong communication skills in English and Arabic. The ideal candidate will proactively manage client needs, identify upselling opportunities, and promote engagement through various initiatives. If you're passionate about Higher Education and technology, this role is your chance to make an impact!

Qualifications

• Bachelor’s degree.
• Fluent in Arabic to support EMEA clients.
• Proven track record in customer service and relationship management.
• Strong problem-solving and analytical skills.
• Exceptional communication skills in English.
• Interest in Higher Education and technology.

Responsibilities

• Build relationships to ensure successful service delivery.
• Identify upsell opportunities and partner with Account Executives.
• Maintain knowledge of industry trends and client needs.
• Develop case studies and client references.
• Identify at-risk clients and drive turnaround efforts.
• Promote client engagement through various initiatives.
• Partner with Billing to manage invoices and issues.
• Support implementation of new systems.
• Guide clients in defining goals and success measures.
• Manage client communications for an exceptional experience.

Skills

Customer service excellence

Relationship building

Analytical thinking

Problem solving

Native or fluent Arabic

Written and verbal communication in English

Interpersonal skills

Flexibility

Education

Bachelor’s degree

Job description

Symplicity is seeking a Client Manager (CM) to support and strengthen relationships with our university and institutional partners across the EMEA region. As a key member of the Client Management team, you will serve as the primary point of contact for clients—ensuring satisfaction, driving adoption, and maximizing the value they receive from our solutions.

In this role, you will collaborate closely with internal teams, build deep expertise across Symplicity’s product suite, and act as a trusted advisor helping clients achieve their strategic goals.

Responsibilities

• Build and deepen trusted‑advisor relationships to ensure successful delivery, adoption, and implementation of services.
• Identify upsell and cross‑sell opportunities within existing accounts and partner with Account Executives to pursue them.
• Maintain up‑to‑date knowledge of industry trends, client best practices, and evolving needs across the Higher Education space.
• Develop case studies, success stories, and client references to support the broader team.
• Proactively identify at‑risk clients and drive turnaround efforts.
• Promote client engagement through webinars, feedback sessions, and roadshows.
• Partner with the Billing team to resolve issues, manage invoices, and process new sales quotes.
• Support the efficient implementation of new Symplicity systems in coordination with Transition Support Specialists.
• Work closely with clients to define critical goals, KPIs, and success measures—and guide them in achieving those objectives.
• Manage day‑to‑day client communications to ensure an exceptional experience with Symplicity systems.

Qualifications

• Bachelor’s degree.
• Native or fluent Arabic language skills (verbal and written) to effectively support clients across the EMEA region.
• Proven track record of excellence in customer service, relationship building, and client satisfaction.
• Strong problem‑solving, analytical thinking, and attention to detail.
• Exceptional written and verbal communication skills in English.
• Genuine interest in Higher Education and technology‑enabled student success.
• Friendly, outgoing, high‑energy personality with strong interpersonal skills.
• Self‑motivated, proactive, and comfortable managing priorities independently.
• Flexible, collaborative team player with high ethical standards.