Client Manager

SMG; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading media agency in the UK is seeking a Senior Client Manager to grow investment from FMCG brands. This role involves developing commercial strategies, building senior-level relationships, and delivering compelling pitches. The ideal candidate has a proven track record in media sales, strong commercial acumen, and experience managing direct reports. Benefits include a discretionary bonus, wellbeing funds, and flexible learning opportunities.

Benefits

10% discretionary bonus

£1,800 yearly wellbeing fund

Free Headspace subscription

£500 yearly Learning Fund

4 extra Wellbeing Days off

Summer & Winter conferences

Year-round celebrations

Qualifications

• Proven track record of driving media revenue from FMCG clients.
• Strong ability to build and grow senior-level relationships.
• Expertise in consultative media sales and pitch creation.
• Strong commercial acumen with pipeline management experience.
• A strategic mindset to evolve media propositions.
• Great collaboration skills, especially cross-functionally.
• Passion for campaign effectiveness and optimizing results.
• Experience managing and developing direct reports.

Responsibilities

• Develop and execute commercial strategies to grow FMCG brand investment.
• Build relationships with FMCG clients and their agencies.
• Create compelling pitch content for media platforms.
• Identify growth opportunities within FMCG sector.
• Collaborate with advertising and strategic partnerships teams.
• Manage and mentor direct reports.
• Deliver high-quality insight-driven campaigns.

Skills

Driving media revenue from FMCG clients

Building senior-level relationships

Consultative media sales

Commercial acumen

Innovation in media propositions

Collaboration skills

Campaign effectiveness analysis

Managing direct reports

Job description

We are looking for a Senior Client Manager to join our Deliveroo Media Partnership team. In this role, you will be a key commercial and client lead, responsible for growing investment from existing FMCG brands and unlocking new opportunities with those yet to partner with Deliveroo. You'll forge strong senior-level relationships with brands and agencies, shape compelling media pitches, and influence the evolution of Deliveroo's media proposition, playing a vital role in elevating Deliveroo as a go-to media owner in the FMCG space.

Responsibilities

• Develop and execute commercial strategies to grow FMCG brand investment
• Build strong senior relationships with FMCG clients and their agencies
• Create compelling pitch content and position Deliveroo against other media platforms
• Identify growth opportunities within FMCG
• Collaborate with Deliveroo's advertising and FMCG strategic partnerships teams
• Manage and mentor at least one direct report
• Deliver high-quality, insight-driven campaigns that meet client and business goals

Qualifications & Experience

• Proven track record of driving media revenue from FMCG clients
• Strong ability to build and grow senior-level relationships with brands and agencies
• Expertise in consultative media sales and pitch creation
• Strong commercial acumen and experience with pipeline and performance management
• A strategic and innovative mindset to help evolve our media proposition
• Great collaboration skills, especially cross-functionally
• Passion for campaign effectiveness, using insights and data to optimise results
• Experience managing and developing direct reports

Benefits

• 10% discretionary bonus
• £1,800 yearly wellbeing fund (on top of your salary!)
• Free Headspace subscription
• £500 yearly "Learning Fund" for learning
• 4 extra Wellbeing Days off per year
• Summer & Winter conferences + year-round celebrations

About us

At SMG, we hire for the future, which is fast-moving and changing shape. Do you have the potential to help shape our business? We're looking for brilliant, diverse talent who want to grow with us — people who are curious, ambitious, and eager to learn, whether as specialists or across teams. Our culture is everything. If you're someone who stays honest, stays hungry, stays foolish, and has fun, you'll feel right at home here. We value those who take ownership of their growth and bring fresh perspectives. That's why we're committed to equity, inclusion, and building a place where everyone feels empowered to grow. At SMG, it's not just about filling a role but building the future together. We're proud to be ranked the #1 Best Marketing and Media Agency and to have received World-Class accreditation from Best Companies.

If you love variety, thrive in a fast-paced environment, embrace change with energy, you might be right for this role. We move fast, adapt quickly, and like to challenge each other. We're looking for people who enjoy the buzz of change, the satisfaction of building something better, and the joy of working with a close-knit, values-driven team.