Client-Focused Managed Services Architect

Natilik; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global technology solutions provider is seeking a Managed Service Architect to join their pre-sales Design team in London. This role involves collaborating with clients to design managed service solutions and communicating the business benefits of their services. The ideal candidate has a strong understanding of ITIL and experience in Managed Service environments. Competitive benefits, including flexible working and a focus on diversity and inclusion, are offered.

Benefits

25 days annual leave

Flexible Working Policy

Private Medical Insurance

Competitive pension scheme

Annual paid volunteering day

Qualifications

• Experience as a Service Architect or Designer within a Managed Service environment.
• Proven understanding of ITIL and service supply chains.
• Strong analytical and diagnostic skills.

Responsibilities

• Collaborate with clients to design managed service solutions.
• Articulate service value in meetings with clients.
• Develop operational requirements for new technologies.
• Conduct workshops demonstrating proposed solutions.

Skills

Strong communication skills

Relationship building

Team player

Attention to detail

Negotiation skills

Education

ITIL v3/v4 Foundation

Tools

ServiceNow

JIRA

Job description

A global technology solutions provider is seeking a Managed Service Architect to join their pre-sales Design team in London. This role involves collaborating with clients to design managed service solutions and communicating the business benefits of their services. The ideal candidate has a strong understanding of ITIL and experience in Managed Service environments. Competitive benefits, including flexible working and a focus on diversity and inclusion, are offered.