Client Financial Affairs Team Visiting Officer

CEMP; East Devon; Hybrid; GBP 31,000 - 34,000; Full time

Job summary

A local government organization is seeking a Client Financial Affairs Team Visiting Officer to manage financial affairs for clients lacking mental capacity. The role involves telecommunication and home visits with clients, collating information for benefit claims, and processing court applications within strict timelines. The ideal candidate should possess experience in financial management, strong communication skills, and an ability to thrive under pressure. This position offers a competitive salary and flexible working arrangements to balance personal life and work commitments.

Benefits

Competitive salary

Generous holiday entitlement

Health and Wellbeing services

Flexible working opportunities

Employee discounts programme

Local Government Pension Scheme

Tax efficient car lease scheme

Qualifications

• Experience managing finances for vulnerable individuals.
• Familiarity with DWP state benefit claims.
• Ability to work effectively under pressure.

Responsibilities

• Communicate with clients via phone or home visits.
• Collate information to process benefit claims.
• Manage court applications within tight deadlines.

Skills

Money management

Communication skills

Organizational skills

Financial skills

IT skills

Job description

Client Financial Affairs Team Visiting Officer | 9626 | Permanent Contract | 37 hours per week | £31,537 to £33,699 per annum (Scale G) | Norfolk / Hybrid

Part of Norfolk County Council, the Client Financial Affairs Service manages the financial affairs of clients who have been assessed to lack mental capacity, where there is no‑one else suitable, able or willing to undertake this role for them. This is a great opportunity to be part of a fast‑paced team that works with vulnerable people to support them with their finances.

We provide financial management support through Deputyships and Appointeeships. The role itself will involve communicating with clients on the telephone or visits at their homes, collating information to make benefit claims and processing Court applications. We work to tight timelines and deadlines so we are looking for people who thrive under pressure, who can access information from multiple sources, make decisions and who are motivated to make a difference.

Experience of money management, DWP state benefit claims and working with vulnerable people would be highly beneficial. You will need solid communication, organisational, financial and computer skills together with confidence in dealing with a wide range of clients, support staff and other interested parties.

Benefits

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working dependent on your job role and business need.
• Financial benefits such as:
  • Norfolk Rewards our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
  • A Blue Light card for Fire Service and Social Care Workers
  • Relocation expenses (where applicable)
  • An advance of your expenses if you travel for work
  • Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants pensions
  • Tax efficient ways of getting extra pension and new bikes
  • Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
  • A payment if you refer someone you know to a hard to fill job

We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work‑life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.

Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here.

Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 19 January 2026 23:59

All other applicants closing date: 26 January 2026 23:59

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