Client Experience Lead | Strategic Accounts & Growth

Capital Economics Ltd; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading economic consultancy in the United Kingdom seeks a Client Experience Team Lead to manage high-value client relationships and lead a team. This role combines direct client ownership with team leadership, focusing on client success, platform adoption, and team development. Ideal candidates will have over five years of experience in client success and account management, preferably in a B2B financial services context. The position offers opportunities for mentorship and professional growth.

Benefits

Good annual leave (25 days plus your birthday)

Salary sacrifice pension scheme

Life assurance

24 hour online GP

Health Assured (Employee Assistance Programme)

Hybrid working

Flexible working policy

Training & development

Good additional maternity and paternity policies

Bike to work scheme

Thriving social committee

Qualifications

• 5 years’ experience in Client Success, Account Management, or Customer Experience roles in B2B Financial Services.
• Proven experience managing strategic or enterprise-level accounts.
• Strong understanding of user engagement strategies and lifecycle management.

Responsibilities

• Oversee strategic relationships with high-value clients.
• Drive platform adoption, engagement, and long-term retention.
• Lead, coach, and develop a team of Client Experience Managers.

Skills

Client Success

Account Management

Customer Experience

Stakeholder Management

Problem-Solving

Tools

Salesforce

Tableau

Job description

A leading economic consultancy in the United Kingdom seeks a Client Experience Team Lead to manage high-value client relationships and lead a team. This role combines direct client ownership with team leadership, focusing on client success, platform adoption, and team development. Ideal candidates will have over five years of experience in client success and account management, preferably in a B2B financial services context. The position offers opportunities for mentorship and professional growth.