Client Experience Host

BaxterStorey; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

BaxterStorey is seeking a Receptionist to provide an exceptional customer experience in their corporate facilities. The role involves managing reception areas, ensuring compliance, and delivering 5-star service to all clients. Ideal candidates will possess strong communication and organisational skills, with a passion for service and flexibility in meeting client needs.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Proven track record in delivering outstanding customer service.
• Strong organisational and communication skills.
• Enthusiastic individual willing to go above and beyond.

Responsibilities

• Deliver exceptional customer experience for all visitors.
• Manage reception and meeting room areas according to company guidelines.
• Ensure H&S compliance and foster cooperation with service partners.

Skills

Customer Service Excellence

Organisational Skills

Communication Skills

Flexibility

Job description

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Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that all have the same opportunities to grow, develop, and progress in their careers.

Job Description

The role is to deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities, ensuring that every activity delivered is of the highest standard. The successful candidate will take ownership of reception and meeting room areas, ensuring company guidelines are always followed, H&S compliance is maintained, and fostering positive cooperation with other service partners. They will provide a warm and professional welcome, ensuring a 5-star client journey at all times.

Hours: 40 hours (Operational hours 7 am - 7 pm, shift work)

Qualifications

We are looking for a warm and enthusiastic individual with a passion for service and attention to detail. The candidate must be willing to go above and beyond to create exceptional experiences for our clients. They should have strong organisational and communication skills, demonstrating a proactive approach to a range of tasks. Flexibility is essential, as they will be the go-to person for client needs. The ideal candidate will have a proven track record in delivering outstanding customer service.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services
• Access to Choices, our discounts and benefits platform offering savings at high street retailers, hotels, cinemas, and more
• Our Training Academy provides excellent training and development opportunities