Client Experience Co-ordinator

Lockton Companies; Peacehaven; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global insurance broker is seeking a Client Experience Co-ordinator to enhance client and visitor experiences. You'll be responsible for establishing service standards, collaborating with various teams for seamless service delivery, and managing visitor requirements. The ideal candidate should possess excellent interpersonal skills, demonstrate proactiveness, and have a working knowledge of Microsoft applications. This position demands discretion and the ability to manage multiple priorities effectively.

Qualifications

• Highly personable with a passion for service.
• Proactive, well-organised, and dependable.
• Ability to communicate and build relationships effectively.
• Capable of managing time and meeting deadlines.
• Discreet and astute with high levels of confidentiality.
• Good analytical and problem-solving skills.
• Basic project management capabilities.

Responsibilities

• Define and communicate minimum standards for client experience.
• Collaborate with key stakeholders to deliver a premium visitor experience.
• Support development and implementation of a Client Feedback program.
• Act as the primary contact for the Workplace Management System.
• Serve as the main contact for UK travel.

Skills

Personable

Organised

Verbal communication

Written communication

Analytical skills

Problem-solving

Tools

Microsoft PowerPoint

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are looking for a Client Experience Co-ordinator tosupport the Head of Client Experience in delivering exceptional client and visitor experiences. This role ensures that every interaction reflects the company’s standards of professionalism, hospitality, and care.

Responsibilities include:

• Define and communicate minimum standards for client and visitor experience across the business, ensuring a consistent and exceptional client journey within the London office, including support for client events and hospitality.
• Collaborate effectively with key stakeholders, including EA/PA community, Facilities, Reception, Catering, and IT teams, to deliver a seamless and premium visitor experience.
• Champion and promote the newly designed Client Experience process and digital brochure, engaging with business units to accurately capture and fulfil visitor requirements.
• Develop and maintain an internal “Look Book” offering guidance on bespoke London experiences, including restaurant recommendations, private dining options, hotels, events, and corporate hospitality.
• Support the development and implementation of a Client Feedback program to enhance service standards and provide actionable insights for continuous improvement.
• Act as the primary contact for the Workplace Management System (Eptura Engage)
• Serve as the main point of contact for UK travel.

Candidate Profile

You should be:

• Highly personable and with a passion for service.
• Proactive, well-organised and dependable.
• Have the ability to communicate and build relationships effectively and professionally both verbally and in writing with clients, prospects, underwriters and other Associates.
• Be ableto manage time, prioritise and ensure that deadlines are met without compromising quality.
• Be discrete and astute, capable of maintaining high levels of confidentiality.
• Have analytical and problem-solving skills, including research and investigation.
• Basic project management capabilities.
• Work in support of other team colleagues.
• Have an understanding of and adherence to Lockton standards and procedures
• Knowledge of Microsoft products (Powerpoint, Word, Excel, Outlook) or similar software applications