Client Executive - Marine P&I

MARSH LLC.; Norwich; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading insurance brokerage in Norwich is seeking a Client Executive to manage a portfolio of clients while supporting the Account Executive. The role includes developing client relationships and delivering exceptional service in a hybrid work environment. The ideal candidate has experience in the insurance industry and strong communication skills. Training will be provided for applicants with relevant skills but less experience.

Qualifications

• Experience in the insurance industry, preferably in a client-facing role.
• Proven ability to build and manage relationships.
• Ability to remain calm under pressure and adapt to changing situations.

Responsibilities

• Manage client relationships and deliver exceptional service.
• Handle queries, renewals, and adjustments for client portfolio.
• Supervise and support client managers in daily activities.

Skills

Strong written and verbal communication skills

Excellent organizational skills

Strong analytical and problem-solving abilities

Proficiency in Microsoft Office products

Ability to negotiate confidently

Strong relationship management

Education

ACII part or fully qualified or working towards it

Job description

Overview

Join our dynamic Marine team at Marsh as a Client Executive, where you will play a key role in managing an allocated client account portfolio while supporting the Account Executive/Broker. You will handle your own portfolio of small to medium-sized clients and contribute to the team's overall client growth. This role offers the opportunity to build strong relationships with clients, underwriters, and internal stakeholders, delivering exceptional service in a collaborative and fast-paced environment. This role will be based in Norwich and is a hybrid position with a requirement of working at least three days a week in the office.

Responsibilities

• Manage relationships with clients, prospects, and producers to deliver exceptional service and drive growth.
• Handle day-to-day queries, renewals, amendments, and mid-term adjustments for your allocated client portfolio.
• Coordinate the production and quality assurance of client deliverables.
• Develop and maintain strong relationships with underwriters (P&I clubs) and liaise with internal stakeholders to ensure excellent client service.
• Supervise and support client managers in their daily activities and collaborate across the marine department and wider company.
• Candidates with relevant skills but less experience are encouraged to apply, as comprehensive training and mentorship will be provided to support your success.

What makes you stand out

• Experience in the insurance industry, preferably in a Client Executive or similar client-facing role.
• Strong written and verbal communication skills with confidence to advise and negotiate.
• Excellent organizational skills and the ability to manage multiple enquiries simultaneously.
• Strong analytical and problem-solving abilities.
• Proven ability to build, manage, and develop relationships.
• Proficiency in Microsoft Office products.
• Background in P&I insurance or other marine insurance lines.
• Experience in training or mentoring junior team members.
• Knowledge of marine market conditions and regulatory requirements.
• Ability to remain calm under pressure and work flexibly when needed.
• A collaborative mindset with a strong desire to develop your skill set and understand client risks and exposures.
• ACII part or fully qualified or working towards it (or equivalent).

Benefits

• Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman.
• With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
• Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or other attributes.