Client Coordinator

Matthews International; City Of London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A creative agency is seeking an enthusiastic Account Executive to support project delivery in a dynamic team. The role involves assisting with client management, maintaining communication, and ensuring project documentation is of high standard. The ideal candidate will be detail-oriented, willing to learn, and passionate about creativity. This is a hybrid position based in London, working Monday to Friday.

Qualifications

• Demonstrate an understanding of managing multiple projects on time and budget.
• Professional and courteous in client interactions.
• Passionate about creativity and client service.

Responsibilities

• Support the Client Services Team in project management and admin tasks.
• Maintain communication with clients and report project developments.
• Ensure high-quality documentation and internal/external communication.

Skills

Attention to detail

Enthusiastic and willing to learn

Multi-tasking

Job description

POSITION SUMMARY

We are looking for an energetic and ambitious Account Executive, keen to join our fast-paced, fun, and evolving creative agency.

Reporting into the Senior Project Manager, this role will provide crucial support to the client services team in delivering creative packaging projects for several well‑known global FMCG brands.

The Account Executive will come in initially to provide admin support but will be given the opportunity to take on their own projects in time.

This is hybrid position working Monday to Friday.

JOB RESPONSIBILITIES

These are the main areas of focus for the Account Executive:

Support the management and delivery of projects

• Support the Client Services Team in producing estimates, timings, and resource plans in response to client briefs.
• Assist with the production of detailed briefs for the creative team.
• Develop a relationship with clients.
• Work closely with the CS Team to monitor projects, helping to ensure they are delivered to agreed scope, timings, budget.
• Understand the broader requirements of the accounts they are involved in and find helpful ways to contribute to their successful delivery.
• Support the CS team by taking ownership of invoicing, POs, and other internal process admin.

Being professional

• Ensure clear internal and external communication is maintained between all parties, acting a first point of contact for clients.
• Ensure that all documentation, costings, briefs, scopes, and presentations are of the highest possible standard.
• Be positive and a force for good in the team – even when faced with difficult problems. Be solutions focused.
• Know when to delegate upwards and raise the alarm at the right time, to the right people when issues occur.
• Be prepared to muck in on areas outside of the immediate team. This means sharing resource, helping on other accounts or managing any other internal initiatives if required.

Building and safeguarding relationships

• Build a relationship with clients; good rapport here is key to success of both the delivery process and account development.
• Be responsible for ensuring that relevant clients and account team members are kept up to date on project developments: changes in timings, costs and any issues arising. Communicate regularly and don't avoid difficult conversations.
• Ensure that internal and client signoffs are obtained on all key project deliverables.

Strive for great work

• Build an understanding of SGK and the client's industry, business, and products.
• Learn to develop creative judgment and strive for the best work every time.

QUALIFICATIONS / REQUIREMENTS

Experience required:

The ideal candidate should be able to demonstrate an understanding of the requirements to manage multiple projects efficiently, on‑time and budget.

They are:

• Enthusiastic and willing to learn
• Attentive to detail
• Professional and courteous
• Able to multi-task
• Passionate about creativity
• Interested in helping clients see the bigger picture

The businesses of SGS & Co and SGK have united to form Propelis, a go‑to‑market ecosystem that enables marketers to move their brands forward with greater speed, clarity, and confidence. Our broad range of integrated solutions include brand creative, packaging, print solutions, branded environments, and content production. Services are delivered through our family of brands: SGX, Marks, Equator, Collide, and 5Flow. With a combined legacy spanning more than 150 years, Propelis commences operations with 10,000 employees in 30+ countries, nearly $1 billion in annual sales, and a diverse client base of over 2,000 leading companies