Client-Centric Financial Center Leader

Bank of America; Plymouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading financial institution located in Plymouth, United Kingdom is seeking a manager for its financial center. This role involves overseeing daily operations, fostering a client-centric culture, and managing a diverse team to achieve business goals. Candidates should have at least 1+ years of leadership experience, a strong commitment to client service, and the ability to develop talent. The ideal candidate will thrive in a fast-paced environment while adhering to regulations and enhancing customer satisfaction.

Qualifications

• 1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team.
• Enthusiastic, highly motivated self-starter with strong work ethic and intense client focus.
• Ability to collaboratively build and nurture strong relationships.

Responsibilities

• Manage client traffic and engage clients to foster retention.
• Develop talent through proactive sourcing of candidates.
• Create a world-class client experience environment.

Skills

Customer Service Management

Performance Management

Coaching

Customer and Client Focus

Talent Development

Risk Management

Sales Performance Management

Business Operations Management

Recruiting

Result Orientation

Referral Management

Leadership Development

Inclusive Leadership

Prioritization

Problem Solving

Education

High School Diploma / GED / Secondary School or equivalent

Job description

A leading financial institution located in Plymouth, United Kingdom is seeking a manager for its financial center. This role involves overseeing daily operations, fostering a client-centric culture, and managing a diverse team to achieve business goals. Candidates should have at least 1+ years of leadership experience, a strong commitment to client service, and the ability to develop talent. The ideal candidate will thrive in a fast-paced environment while adhering to regulations and enhancing customer satisfaction.