Client Care Assistant

Linnaeus; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare provider in Greater London is searching for a Client Care Assistant to ensure exceptional service for clients and patients at Hampstead Hospital. The role demands a customer-focused approach, strong organizational skills, and the ability to manage various administrative tasks in a fast-paced environment. With benefits like extensive holiday, career progression, and wellness programs, this role offers both a rewarding work experience and opportunities for personal growth.

Benefits

5 weeks holiday + bank holidays + birthday leave

Extensive free online CPD program

Career progression opportunities

Staff discount schemes

Life Assurance

Wellness program

Qualifications

• Confident and able to work well under pressure.
• Exceptional organizational skills for administration duties.
• Experience in customer service and liaising with clients.

Responsibilities

• Ensure clients receive a five-star service.
• Liaise with clients and clinical team for customer service.
• Complete various administrative duties for the clinical team.
• Manage telephone and email enquiries.

Skills

Organizational skills

Customer service

Ability to work under pressure

Communication skills

Job description

An opportunity has arisen to join our team at Hampstead Hospital as a Client Care Assistant. You will be responsible for ensuring both our clients and patients receive a professional five-star service throughout their time with us.

This role is fast-paced, high pressured but fun, with no working day the same.

We pride ourselves on providing the best standard of care to both our long‑standing and new clients, always ensuring we are personal, professional, and empathetic.

Our front‑of‑house teams are the face and voice of our business therefore, this role is extremely valued within the hospital team.

What we are looking for?

• Confident, committed, and able to work well under pressure with exceptional organisational skills.
• Liaising with clients and the clinical team to ensure effective customer service.
• Completing various administrative duties for the clinical team and the business.
• Promoting our fantastic Healthcare Plan.
• Meeting and greeting clients with an effortless smile.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash, stock and client accounts.
• Opening and closing the practice.

About us

Hampstead hospital is based in North London, a short walk from Belsize Park Tube and local amenities. The hospital is well equipped over 4 floors where we have everything you would expect, including full diagnostic facilities, an on‑site laboratory, a dedicated Intensive Care Unit (ICU), separate cat/dog wards, and a full theatre suite. Our 24‑hr facilities ensure continuity of care for our patients and provide a highly stimulating and rewarding caseload.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes (gym membership)
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
• Recruitment referral reward scheme.

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.