Client Care Advisor (Veterinary Receptionist)

Linnaeus; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent veterinary company in Glasgow is seeking a Client Care Advisor to provide excellent customer service in a busy environment. The ideal candidate should be friendly, confident with a phone, and proactive. Responsibilities include welcoming customers, booking appointments, managing queries, and performing administrative duties. A passion for animal care and flexible support within various veterinary practices are desired. This full-time position offers a competitive benefits package, including generous holiday, career progression, and wellness programs.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Employer contribution pension scheme

Wellness program

Qualifications

• Experience in reception or client care roles is preferred.
• Ability to handle cash and operate a till.
• Confident communication skills, especially over the phone.

Responsibilities

• Welcome and register new customers.
• Booking appointments for customers.
• Handle telephone inquiries and customer queries.
• Manage customer expectations regarding wait times.
• Perform administrative duties.
• Process payments and promote services.

Skills

Confident using the telephone

Reception or Client Care experience

Cash handling and till operation

IT skills (Word, Excel, Outlook)

Job description

Job Title: Client Care Advisor (Veterinary Receptionist)

Location: Pets 'n' Vets, Roundhouse Veterinary Hospital

Job Type: Permanent, Full-time

Hours: 37.5 hours per week

We are currently seeking a new Receptionist to join our fantastic team!

We would like to hear from candidates who are friendly, customer- focused and confident working in a busy environment.

The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Must be flexible to support all of our Veterinary Practices as required.

Roles and Responsibilities:

• Welcoming and registering new customers.
• Booking in customers and making sure they receive gold standard care.
• Answering the telephone and dealing with a range of customer queries.
• Managing customer expectations regarding wait time.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Taking payments.
• Promoting offers and services.

Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour.

Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.

Experience required

• Confident using the telephone
• Reception or Client Care experience
• Cash handling and till operation
• Previous experience of working in a veterinary/doctors surgery (Desirable)
• IT skills - confident in the use of Word, Excel and Outlook as a minimum

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including:
  • Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme
  • Recruitment referral reward scheme

To apply, please complete the quick application form below.

About Us

At our heart we are a business made up of animal lovers. We are incredibly passionate about what we do, and believe we are a little different to other veterinary practices. We offer the most up to date facilities and treatment, whilst firmly adhering to the values of traditional Glasgow veterinary care.

All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation.

The Pets‘n’Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.

Pets‘n’Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Pets‘n’Vets, Linnaeus or the role please contact our Talent Acquisition team at [e-mail].