Client Care Advisor

Linnaeus; Hove; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading veterinary practice in Hove is seeking a friendly Client Care Advisor to join their team. This role involves greeting clients, managing phone inquiries, and coordinating appointments. Ideal candidates should be kind, proactive communicators dedicated to providing exceptional client experiences. This position offers competitive benefits including holiday leave, relocation support, and a commitment to mental health and well-being in the workplace.

Benefits

5 weeks holiday plus bank holidays

Relocation support

Life assurance

Employer contribution pension scheme

Employee Assistance Programme

Qualifications

• Kind and caring individual with strong communication skills.
• Proven ability to manage client queries professionally.
• Experience in a customer service role is preferred.

Responsibilities

• Meeting and greeting clients in a sensitive manner.
• Answering telephone queries and transferring calls.
• Coordinating appointments with pet owners.

Skills

Proactive communication

Client interaction

Organization

Job description

We're excited to offer an opportunity for a Client Care Advisor to join our friendly team. We're looking for a kind, proactive and communicative individual who thrives in a caring and dynamic environment. Join our award-winning practice where we pride ourselves on delivering a unique compassionate experience to every client and pet. As a Client Care Advisor you'll be the welcoming face and calm voice of our practice.

Responsibilities

• Meeting and greeting clients in a professional, yet sensitive manner
• Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
• Liaising with referring vets and accurately recording details
• Updating in-house notes system clearly and accurately
• Coordinating appointments with the animals owners
• Taking card and cash payments

Shift patterns and hours

40 hours per week including one Saturday morning per month. Shift patterns would be typically 8-2pm, 8-4pm, 8-6pm, 9.45-6.45pm, 11.00-7.30pm.

Application Process

Please upload a copy of your covering letter along with your CV. Please take a look at our website: www.wilburyvets.co.uk. Closing date for applications 31st of December 2025. If you need any support in completing your application or simply want to find out more about Wilbury Vets, Linnaeus or the role please contact our Talent Acquisition team at [e-mail].

About Us

Located in the heart of Hove, Wilbury is a long‑established practice in the community providing first opinion, orthopaedic, and dentistry referral services. We recently won Linnaeus practice of the year, achieved outstanding in the RCVS Practice Standards Client Experience and Environmental Sustainability and recently achieved Green status in Investors in the Environment accreditation.

What we offer

• 5‑weeks holiday plus bank holidays and birthday leave
• Relocation support
• RCVS and VDS fees paid
• Employer contribution pension scheme
• Life assurance
• E‑car salary sacrifice scheme
• Enhanced equal family leave
• Extensive internal and funded external CPD

Company culture and wellbeing

At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.

We are part of Linnaeus and Mars Veterinary Health

Wilbury Vets is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits.

Our people and opportunity

At Linnaeus, a BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best.