Client Care Administrator

Cinque Ports Vets; Brighouse; On-site; GBP 26,000; Full time

Job summary

A veterinary practice based in Brighouse is seeking a Client Care Administrator to enhance their front-of-house operations. This full-time role involves welcoming clients, managing appointments, and ensuring outstanding service. The ideal candidate will have customer-facing experience, strong administrative skills, and a genuine love for animals. The position includes benefits like enhanced sick pay, career progression opportunities, and generous holiday allowances, contributing to a supportive workplace environment.

Benefits

5 weeks holiday plus bank holidays

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Employer contribution pension scheme

Wellness program

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Qualifications

• Previous customer-facing experience is essential.
• Strong administrative and organizational skills are required.
• Ability to work effectively under pressure in a fast-paced environment.

Responsibilities

• Welcome clients and their pets in a professional manner.
• Manage appointment scheduling and surgical procedures.
• Answer client inquiries via email and telephone.
• Communicate proactively with clients and colleagues.

Skills

Customer-facing experience

Strong administration and organisation skills

Ability to work well under pressure

Telephone communication

Reception or Client Care experience

Passion for animals

Job description

Job Title: Client Care Administrator

Salary: £25,646.40 per annum

Location: Calder Vets, Brighouse

Job Type: Full-time, Permanent

Hours: 40 Hours per week

Shifts: Evening shifts with 1 in 4 weekends ( Saturday 1.30-5.30 at Brighouse & Sunday 8-6 at Dewsbury)

We are searching for a passionate individual to join our wonderful Client Care team at Calder Vets, Brighouse.

Our front-of-house team is the face and voice of our business, making this role exceptionally valued.

In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.

Roles and Responsibilities

The duties will involve, but are not limited to:

• Welcoming clients and their pets in a warm, professional manner.
• Managing the diary; booking in appointments and surgical procedures.
• Answering a range of client questions via email and telephone.
• Pro‑active communication between clients and colleagues to ensure the day runs smoothly.
• Administration duties e.g. scanning paperwork, filling in forms etc.
• Processing prescription requests.
• Taking payments.
• Promoting offers and services.
• Ensuring that reception is clean and well‑stocked.

Essential Skills, Knowledge and Experience

• Must have previous customer‑facing experience.
• Strong administration and organisation skills.
• Ability to work well under pressure.
• Confident using the telephone.
• Reception or Client Care experience is desirable.
• Have a passion and love for animals!

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About us

Calder Vets is a long established primary care, small animal practice, with our central Hospital in Dewsbury, West Yorkshire. We also have 8 satellite clinics across South and West Yorkshire, including excellent support from our sister referral Hospital, Paragon Veterinary Referrals. We're passionate veterinary professionals who are committed to providing exceptional care. Our mission is to provide high‑quality healthcare and strive to make visiting the vets a positive experience for our patients and clients. Our core values are Clinical Excellence, Client Care, Patient Care, Teamwork, Development and Positivity. We are looking for like‑minded team members to come and join our fantastic team.

Calder Vets is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Calder Vets, Linnaeus or the role please contact our Talent Acquisition team [e-mail].

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