Client Advisor

Aurélien; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail company seeks a Client Advisor in Greater London to provide exceptional client experiences and build lasting relationships. This role requires a minimum of 2 years in luxury retail and fluency in English. Responsibilities include delivering attentive service, recording client information for personalized support, and maintaining the store's ambiance. The company offers a competitive salary, commission opportunities, and a discount on products in an inspiring work environment.

Benefits

Competitive base salary

Commission opportunities

Employee discount on products

Career development

Inclusive work environment

Qualifications

• Minimum 2 years of experience in luxury retail.
• Existing portfolio of clients is a strong advantage.
• Deep understanding of high-end service and clienteling.
• Naturally elegant, emotionally intelligent, and detail-oriented.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Deliver refined, attentive service that reflects the Aurélien spirit.
• Develop and maintain a network of loyal clients.
• Record client information for personalized service.
• Communicate confidently about product materials.
• Maintain product presentation and store atmosphere.
• Assist with deliveries and stock organization.
• Handle exchanges and service requests with elegance.

Skills

Client experience

Relationship building

Product expertise

Fluency in English

Attention to detail

Job description

About Aurélien

Aurélien definesSmart Luxury— a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship. Every creation reflects the Maison’s dedication to quality, comfort, and natural materials — designed for those who appreciate quiet confidence and elegance.

After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship in early 2026. We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge.

The Role

As a Client Advisor, you are the face of the Maison — a true ambassador who delivers exceptional client experiences with warmth, expertise, and grace. Your mission is to represent Aurélien in every detail: from your presence and product knowledge to the relationships you build.

Responsibilities

• Client Experience & Service

  Deliver refined, attentive service that reflects the Aurélien spirit of hospitality and discretion. Offer styling advice and guide clients through the collection with knowledge and sincerity.

• Client Portfolio & Relationship Building

  Develop and maintain your own network of loyal clients. Remember preferences, anticipate needs, and nurture long‑term relationships through genuine connection and follow‑up.

• CRM & Clienteling

  Record detailed client information to support personalised service and targeted outreach. Support store‑wide CRM initiatives and clienteling events.

• Product Expertise

  Communicate confidently about materials such as suede, cashmere, merino wool, and fine leather. Translate craftsmanship and texture into meaningful stories.

• Visual Merchandising & Store Ambience

  Maintain impeccable product presentation and store atmosphere according to brand standards.

• Operational Support

  Assist with deliveries, stock organisation, and product rotation to ensure seamless operations.

• After‑Sales Care

  Handle exchanges and service requests with elegance, ensuring continued client satisfaction.

Profile

• Minimum 2 years of experience in luxury retail

• Existing portfolio of clients is a strong advantage

• Deep understanding of high‑end service and clienteling

• Naturally elegant, emotionally intelligent, and detail‑oriented

• Fluent in English; additional languages such as Arabic, Mandarin, or Italian are an advantage

• Strong interest in refined style, craftsmanship, and Mediterranean lifestyle

If you have less than the requested experience but believe you can contribute meaningfully to the Maison, please include a motivation letter outlining your passion and potential.

What We Offer

• Competitive base salary and commission opportunities

• Employee discount on all Aurélien products

• Career development within a growing international luxury maison

• Elegant, inspiring, and inclusive work environment

Aurélien is an Equal Opportunity Employer and values diversity of background, thought, and experience. Every member of our team contributes to shaping the Maison’s unique culture of refinement and joy.

Applications can be sent to [e-mail]