Client Advisor

Aurélien; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail brand in City of Westminster seeks a Client Advisor to deliver exceptional service and foster relationships. You will guide clients through collections, maintain client relationships, and support store operations. Applicants must have a minimum of 2 years in luxury retail and ideally come with an existing client portfolio. Strong product knowledge and emotional intelligence are vital for this role. The company provides competitive salary and development opportunities in a refined and inclusive work environment.

Benefits

Competitive base salary

Commission opportunities

Employee discount

Career development

Qualifications

• Minimum 2 years of experience in luxury retail.
• Existing portfolio of clients is a strong advantage.
• Deep understanding of high-end service and clienteling.
• Natively elegant and detail-oriented.

Responsibilities

• Deliver refined, attentive service reflecting the brand's spirit.
• Develop and maintain a loyal client network.
• Record detailed client information for personalized service.
• Maintain impeccable product presentation according to brand standards.
• Handle exchanges and service requests with elegance.

Skills

Client relationship building

Product knowledge

Fluent English

Emotional intelligence

Attention to detail

Job description

Job Details

About Aurélien

Aurélien definesSmart Luxury— a philosophy of understated refinement, Mediterranean ease, and timeless craftsmanship.

Every creation reflects the Maison’s dedication to quality, comfort, and natural materials — designed for those who appreciate quiet confidence and elegance.

After establishing its flagship in Amsterdam and expanding through pop-ups across Europe, Aurélien will open its London flagship in early 2026.

We are assembling a passionate team to bring the Maison’s spirit of excellence to Knightsbridge.

The Role

As a Client Advisor, you are the face of the Maison — a true ambassador who delivers exceptional client experiences with warmth, expertise, and grace.

Your mission is to represent Aurélien in every detail : from your presence and product knowledge to the relationships you build.

Responsibilities

Client Experience & Service

Deliver refined, attentive service that reflects the Aurélien spirit of hospitality and discretion.

Offer styling advice and guide clients through the collection with knowledge and sincerity.

Client Portfolio & Relationship Building

Develop and maintain your own network of loyal clients.

Remember preferences, anticipate needs, and nurture long-term relationships through genuine connection and follow-up.

CRM & Clienteling

Record detailed client information to support personalised service and targeted outreach.

Support store-wide CRM initiatives and clienteling events.

Product Expertise

Communicate confidently about materials such as suede, cashmere, merino wool, and fine leather.

Translate craftsmanship and texture into meaningful stories.

Visual Merchandising & Store Ambience

Maintain impeccable product presentation and store atmosphere according to brand standards.

Operational Support

Assist with deliveries, stock organisation, and product rotation to ensure seamless operations.

After-Sales Care

Handle exchanges and service requests with elegance, ensuring continued client satisfaction.

Profile

Minimum 2 years of experience in luxury retail

Existing portfolio of clients is a strong advantage

Deep understanding of high-end service and clienteling

Naturally elegant, emotionally intelligent, and detail-oriented

Fluent in English; additional languages such as Arabic, Mandarin, or Italian are an advantage

Strong interest in refined style, craftsmanship, and Mediterranean lifestyle

If you have less than the requested experience but believe you can contribute meaningfully to the Maison, please include a motivation letter outlining your passion and potential.

What We Offer

Competitive base salary and commission opportunities

Employee discount on all Aurélien products

Career development within a growing international luxury maison

Elegant, inspiring, and inclusive work environment

Aurélien is an Equal Opportunity Employer

Aurélien is an Equal Opportunity Employer and values diversity of background, thought, and experience.

Every member of our team contributes to shaping the Maison’s unique culture of refinement and joy.