Client Administrator - Corporate Risks

Lockton Companies; Peacehaven; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global insurance brokerage in the United Kingdom is seeking a Client Administrator for the Corporate Risks Team. This role involves providing comprehensive support in managing client accounts, preparing necessary documentation, and coordinating with insurance companies. Ideal candidates will possess strong organizational skills, attention to detail, and the ability to manage relationships effectively. The position is hybrid, delivering a blend of collaborative and independent work environments.

Qualifications

• Understanding of corporate risks insurance at an insurance broker or insurance company.
• Ability to manage client relationships effectively.
• Accountability for understanding and exceeding client expectations.

Responsibilities

• Support Client Managers with servicing client accounts across various insurance lines.
• Prepare and issue policy documentation and endorsements.
• Coordinate with internal teams for client queries and service deliverables.
• Liaise with insurance companies for quotations and policy documents.
• Maintain accurate client and policy data on internal systems.

Skills

Organizational skills

Attention to detail

Service-oriented

Communication skills

Job description

Work Place

Hybrid

Region

Middle East/North Africa

Job Profile

Lockton - Experienced Professional

Title

Client Administrator - Corporate Risks

Description

Working at Lockton

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Purpose of the role

The Client Administrator plays a pivotal support role within the Corporate Risks Team, ensuring the seamless delivery of broking and servicing activities to corporate clients. This position involves end-to-end administrative support across policy lifecycle activities, documentation control, insurer coordination, system management, and client servicing supporting the Client Managers and Senior Client Managers.

The role demands strong organizational skills, high attention to detail, a service-oriented approach, and the ability to work effectively in a fast-paced, deadline-driven environment.

• Support the Client Managers with day-to-day servicing of client accounts across various general insurance lines (Property, Casualty, Marine, Engineering, Liability, etc.).
• Prepare and issue policy documentation, endorsements, debit/credit notes, certificates, and related correspondence.
• Ensure timely and accurate renewal processing including chasing required renewal information, updating records, and preparing renewal documentation packs.
• Coordinate with internal teams to manage client queries and service deliverables in line with service level agreements (SLAs).
• Liaise with insurance companies for obtaining quotations, policy documents, endorsements, and other required documents.
• Track placement progress and ensure timely receipt of terms and binding instructions.

Data & System Management

• Maintain accurate client and policy data on internal systems.
• Ensure all documentation is properly filed and archived as per company and regulatory requirements.
• Monitor outstanding premiums and coordinate with the finance team for reconciliations and collections support.

Compliance & Quality

• Ensure all work adheres to Lockton’s compliance policies, procedures, and quality standards.
• Support the team in preparing for audits, internal reviews, and regulatory inspections.

Team Support

• Provide administrative and logistical support for client meetings, including preparation of presentation materials, reports, and policy summaries.
• Collaborate with team members to drive operational efficiency and process improvements.

Candidate Profile

• An understanding of corporate risks insurance either at an insurance broker or an insurance company
• Takes personal responsibility for managing internal and external client relationships
• Takes pride in and accountability for understanding and exceeding client expectations
• Delivers what the client expects, knows what they desire, and impresses them by delivering the unexpected
• Written and verbal communication is clear and concise.

About The Position

About Lockton MENA

Headquartered in the United Arab Emirates (UAE), Lockton in MENA is home to over 500 associates delivering expert (re)insurance and people solutions. We are trusted by major corporate clients across the UAE and the wider region, offering innovative, tailored protections that meet their evolving needs.

Serving clients across the Middle East and North Africa, we customise solutions with precision and care. Lockton in MENA was the first broker in the region to secure its own Lloyd’s Broker license and holds an exclusive global partnership with the Chartered Insurance Institute (CII) under the International Professional Partner Firm (IPPF) programme - an endorsement of our commitment to professional excellence and industry best practices.

From our UAE headquarters, Lockton in MENA has expanded into Egypt, Jordan, Morocco, Oman and KSA, with active plans for further regional growth