Client Administrator

Workforce Staffing Ltd; England; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading staffing agency in Bromsgrove is looking for a proactive and organised Client Administrator to enhance office efficiency. The role involves preparing documentation, coordinating client onboarding, maintaining accurate records, and supporting the billing processes. Candidates should possess strong organisational skills, attention to detail, and proficient use of Microsoft Office. This position offers a competitive salary and opportunities for professional development.

Benefits

Competitive salary

23 days annual leave plus public holidays

Health plan benefits

Opportunities for ongoing training

On-site parking

Qualifications

• Ability to thrive in a busy, fast-moving environment.
• Experience in administrative roles preferred.

Responsibilities

• Preparing documentation and forms for newly onboarded clients.
• Coordinating the client onboarding process.
• Updating and maintaining client files.
• Managing shared inboxes and overseeing diary scheduling.
• Supporting billing activities.
• Monitoring and replenishing office supplies.
• Overseeing the office filing and document management system.
• Assisting with the filing and distribution of documents.
• Producing professionally formatted letters and reports.
• Providing day-to-day administrative support.

Skills

Strong organisational skills

Attention to detail

Confident using Microsoft Outlook

Collaborative team player

Strong communication skills

High level of discretion

Tools

Microsoft Excel

Microsoft Word

Job description

Job Title: Administrator

Location: Bromsgrove

Contract Type: Full-Time

Salary: Up to £28,000 per annum

We are looking for a proactive and organised Client Administrator to support the smooth running of our client's office and assist the client-facing teams. The successful candidate will play a key role in maintaining accurate records, coordinating onboarding processes, and ensuring day-to-day administrative operations run efficiently.

Benefits Package

• Competitive salary.
• 23 days annual leave plus public holidays.
• Additional day of holiday for each year of service, up to 26 days.
• Pension contributions above the statutory minimum.
• Health plan benefits.
• On-site parking.
• Opportunities for ongoing training and professional development.

Main Responsibilities

• Preparing documentation and forms for newly onboarded clients.
• Coordinating the client onboarding process and working closely with Client Managers to verify that all paperwork is complete and compliant.
• Updating and maintaining client files, ensuring documents are stored accurately and consistently.
• Managing shared inboxes and overseeing diary scheduling.
• Supporting billing activities, including invoice administration and basic credit control tasks.
• Monitoring and replenishing office supplies, handling orders, and managing inventory.
• Overseeing the office filing and document management system, including daily scanning, organising, and archiving.
• Handling all incoming mail and deliveries across departments—logging, labelling, distributing, and dispatching items as required.
• Assisting with the filing and distribution of documents in line with departmental needs.
• Producing professionally formatted letters, reports, and formal documents.
• Supporting the submission of statutory filings to Companies House and HMRC.
• Providing day-to-day administrative support to colleagues across the business.
• Welcoming visitors, coordinating client interactions, and acting as a point of contact for general enquiries.
• Ensuring electronic and physical filing systems are up-to-date and well organised.
• Maintaining client data within the firm's software systems.
• Carrying out additional administrative tasks as needed.

Skills, Experience & Attributes

• Ability to thrive in a busy, fast-moving environment.
• Strong organisational skills with exceptional attention to detail.
• Confident using technology, including Microsoft Outlook, Excel, and Word.
• A collaborative team player who is also capable of working independently and managing their workload effectively.
• Strong communication skills and the ability to liaise professionally with individuals at all levels.
• High level of discretion and professionalism when handling confidential information.