Client Account Manager- Tech client

WHYTEMATTER; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading tech firm in Belfast is seeking a Client Account Manager to support a single, high-profile client. In this role, you will act as the client's trusted advisor, ensuring successful outcomes through strong relationship management and collaboration with internal teams. Ideal candidates should have 3–5+ years in customer success roles and excellent communication skills in a technical environment.

Qualifications

• 3–5+ years in a Customer Success, Account Management, or Client Services role supporting enterprise or high-profile clients.
• Experience working in a technical, SaaS, or B2B technology company.
• Excellent verbal and written communication skills—confident, calm, and clear under pressure.

Responsibilities

• Serve as the sole point of contact for a single key client, managing the relationship day-to-day.
• Develop a deep understanding of the client’s business, priorities, and technical environment.
• Drive solution adoption and value realization through continuous engagement.

Skills

Customer Success

Account Management

Stakeholder Management

Communication Skills

Technical Fluency

Tools

SaaS

B2B Technology

Job description

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Client:

WHYTEMATTER

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6dc258621404

Job Views:

5

Posted:

12.08.2025

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Job Description:

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Employee Log in Candidate Log in to Connect Homepage whytematter.com Mail IT/Saas · Belfast · Hybrid

Client Account Manager- Tech client

We are looking for an experienced and highly professional Client Success Manager to support a single, high-profile client within our portfolio. This is a unique opportunity to work in a dedicated capacity, acting as the client's trusted advisor, advocate, and primary point of contact within our business.

You’ll be responsible for building a strong, consultative relationship with this client, ensuring successful outcomes and long-term satisfaction. This is a strategic, hands-on role requiring deep collaboration with technical teams and a proactive, problem-solving approach.

Key Responsibilities

Serve as the sole point of contact for a single key client, managing the relationship day-to-day

Develop a deep understanding of the client’s business, priorities, and technical environment

Act as a bridge between the client and internal teams (engineering, product, support)

Proactively identify challenges or areas for improvement before they escalate

Drive solution adoption and value realization through continuous engagement

Lead regular meetings, status updates, and strategic reviews with client stakeholders

Track performance metrics and ensure all deliverables and SLAs are met

Manage and resolve escalations with professionalism and urgency

Provide feedback to internal teams to improve product and service delivery

Requirements

3–5+ years in a Customer Success, Account Management, or Client Services role supporting enterprise or high-profile clients

Experience working in a technical, SaaS, or B2B technology company

Strong relationship-building and stakeholder management skills

Excellent verbal and written communication skills—confident, calm, and clear under pressure

Strong organizational skills with the ability to manage complex interactions and timelines

Technically fluent—you can understand and explain product functionality and workflows

Experience working with cross-functional teams (e.g. developers, product managers, execs)

Department IT/Saas Role Client Account Manager