Client Account Administrator

CONNELLS GROUP; United Kingdom; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading property service company in the United Kingdom is seeking a Client Account Administrator to join their busy client accounts team. The successful candidate will manage queries from landlords and tenants, maximize rental payment collection, and ensure accurate record-keeping. Ideal candidates will possess excellent communication and customer service skills, as well as a flexible approach to work. This is an opportunity to impact customer satisfaction positively while working in a dynamic team environment.

Qualifications

• Excellent communication and customer service skills with the confidence to deal with challenging queries.
• Ability to work to tight deadlines and stay calm under pressure.
• Basic accounts/bookkeeping background is an advantage.

Responsibilities

• Handle queries via phone and email from landlords/tenants/branches.
• Maximise rental payment collection and negotiate payment arrangements.
• Process renewals, terminations of tenancies, and return of deposits.

Skills

Excellent communication and customer service skills

Excellent PC and related technology skills

Excellent writing skills

Good analytical ability

Ability to stay calm under pressure

Flexible approach to working

Job description

Client Account Administrator

Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Head Office, in Leighton Buzzard. Our Client Account Coordinators provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.

You will be responsible for:

• Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
• Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
• Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
• Process renewals, terminations of tenancies and return of deposits
• Ensure all funds received are identified and allocated correctly
• Process rents received and remit to landlord daily by Faster Payments & Cheque
• Produce statements to landlords detailing transactions on account
• Process requests from landlord/tenant/branch/LSC
• Ad hoc duties as required by line manager

Your experience and skills will include:

• Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
• Excellent PC and related technology skills
• Excellent writing skills
• Good analytical ability
• Ability to stay calm under pressure and work to tight deadlines
• Flexible approach to working
• Basic accounts/bookkeeping background an advantage but not necessary

Connells Group UK

is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.