Clerical Officer | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A large healthcare provider in Manchester is looking for a Clerical Officer to join their Reproductive Medicine Department. The successful candidate will answer patient calls, manage appointment bookings, and ensure effective patient registration. This role requires strong attention to detail, organizational skills, and the ability to work in a busy, diverse team. Join us to support a rewarding healthcare environment and help shape a caring community.

Benefits

Equal opportunities for skill development

Supportive team environment

Commitment to health and wellbeing

Qualifications

• Motivated and enthusiastic candidates are encouraged to apply.
• Experience in a busy, diverse team environment is preferred.

Responsibilities

• Answer calls from patients and direct them within the department.
• Book and greet patients, recording their attendance.
• Assist in booking appointments as directed by clinical staff.
• Record all admissions and discharges using appropriate systems.
• Register patients on the Meditex IVF EPR System.

Skills

Attention to detail

Organisation

Prioritisation skills

Job description

About this role

We are eager to a candidate who are highly motivated, enthusiastic and who enjoy a challenge to join our large and diverse team in a very busy yet rewarding environment.

On joining the Reproductive Medicine Department the successful candidate will be part of an experienced team who are committed to providing a high quality booking and scheduling service.

The role of the Clerical Officer requires attention to detail, organisation and prioritisation skills.

Key responsibilities

• Answer calls from patients, arrive and direct patients within the department and book appointments.
• Greet people attending the reception area, ascertain their requirements and respond accordingly, including recording their attendance for clinic appointments and scans.
• Assist in booking appointments for patients as directed by clinical staff and management team.
• Provide a telephone service responding to queries and relaying messages as necessary, liaising with other departments where appropriate and taking patient treatment requests.
• Record all admissions and discharges on the ward in appropriate databases (e.g. HIVE).
• Register patients on the Meditex (IVF EPR System) and update where required in a timely manner.

*** Please see detailed job description for the full list of tasks ***

Manchester University NHS Foundation Trust (MFT)

MFT is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.

You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.

You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.

Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.

At MFT we’re All Here For You - every step of the way. Join us today.

Application information

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.

As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.

Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

This advert closes on Monday 22 Dec 2025