Clerical Officer | Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A large regional healthcare provider in the UK is seeking dedicated individuals for clerical and reception duties in the Prosthetic & Wheelchair Centre. Responsibilities include booking appointments, managing databases, and liaising with service providers to ensure efficient operations. This role plays a crucial part in patient care and administrative support, contributing to the overall efficiency of the Prosthetic & Wheelchair Centre.

Responsibilities

• Key responsibilities include reception duties, booking appointments, preparing notes, inputting data, and managing enquiries.
• Provide a clerical/reception service ensuring an effective and welcoming service.
• Process Wheelchair/Limb referrals; register patients and maintain accurate information.
• Liaise with the Wheelchair Repair Service Provider regarding repairs and queries.
• Maintain the new and reconditioned stock ledgers; undertake physical stock checks.

Job description

Applications are invited from enthusiastic, hardworking, self-motivated and committed individuals to join our Prosthetic & Wheelchair Centre team.

Overview

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients. UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West. Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specializes in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services. For roles at Liverpool Women’s, visit their careers page.

Responsibilities

• Key responsibilities include reception duties, booking appointments, preparing notes, inputting data, filing, placing orders, receipting goods and managing enquiries face to face and over the telephone.
• Provide a clerical/reception service to the Prosthetic & Wheelchair Centre ensuring an effective and welcoming service is provided to patients, their carers and other visitors. To maintain the Wheelchair/Limb Database and to assist, as part of a team in the administrative arrangements for those clients requiring wheelchairs/ wheelchair repairs, and to be responsible for monitoring and placing all wheelchair/prosthetic orders.
• Prepare clinics, ensuring that all documentation is available at the beginning of a clinic, print clinic lists and distribute appropriately. Book appointments for patients including transport when required.
• Process Wheelchair/Limb referrals; create case-notes, register patients appropriately on the hospital and local databases as appropriate, ensure that all information held is accurate.
• Process referrals, enquiries, complaints, equipment recalls and forward information to the appropriate staff for action.
• Be responsible for placing and monitoring all Wheelchair/Limb orders using local databases and liaise with the contracted wheelchair/prosthetic company as appropriate.
• Process all invoices relating to the Wheelchair/Limb service as appropriate, advise the Centre Manager of the need to raise invoices for “cross charging”.
• Liaise with the Wheelchair Repair Service Provider/Limb contractor on behalf of the user regarding repairs, deliveries, collections and queries etc.
• Maintain the new and reconditioned stock ledgers. Visit the Wheelchair Repair Service Provider on a monthly basis to undertake a paper stock check. At least on a yearly basis carry out a physical stock check in conjunction with the Rehabilitation Engineers.
• Maintain the limb store, ensuring all issues are recorded. When necessary obtain condemnation of the limb from the designated person and arrange for disposal.
• Ensure all patients who have attended clinic have a follow up appointment as directed by the Consultant / AHP/Prosthetist, action failed to attend, limb collection notes, delivery invoices and deceased lists.
• Provide timely and accurate statistics as requested by the Centre Manager/Information Manager.
• Undertake reception duties as and when required.

This advert closes on Monday 29 Sep 2025