Clerical Officer

Tameside and Glossop Integrated Care NHS Foundation Trust; Denton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community health services provider in Denton is seeking an enthusiastic individual for a clerical role within their Community Administration service. The role involves supporting healthcare professional teams and requires solid administration experience, positive customer care skills, and proficiency in various IT applications. This position offers flexible working options and a range of employee benefits.

Benefits

Flexible working

27-33 days annual leave

NHS Pension Scheme

Gym discount

Free eye tests and health checks

Qualifications

• Essential administration experience necessary for the role.
• Ability to maintain a positive customer care approach.
• Good typing speed and proficiency with IT required.

Responsibilities

• Provide clerical tasks to Healthcare Professionals.
• Use patient administration system for booking appointments.
• Manage records and handle office communications.

Skills

Administration experience

Customer care

IT skills

Typing speed

Tools

Patient administration systems

Spreadsheets

Word processing

Job description

Overview

We are currently looking for an enthusiastic individual to join our Community Administration service. This post will work within the Denton locality providing full clerical support to Health Care Professional teams that are based at Ann St Clinic Denton, Dewsnap Lane Clinic Dukinfield and Albion Drive medical practice Droylsden on a rota basis.

Working as part of a team, the post holder will act as the first point of contact for all community services, therefore the post holder must have the ability to deal with the general public and have a positive approach to customer care. Administration experience is essential as you will be expected to undertake a full range of clerical tasks.

The Community Administration service is contracted to work between the hours of 8.00am and 8.00pm, Monday to Saturday. Provide a full range of clerical tasks to Healthcare Professionals.

Responsibilities

• Provide a full range of clerical tasks to Healthcare Professionals.
• Use patient administration system to book patient appointments.
• Carry out general office management tasks such as filing/management of records and telephone duties.
• Possibility of providing administration support for services being provided off site.
• Work as part of a team and carry out tasks set by the Administrator/line manager.
• Process incoming and outgoing mail.
• Respond to daily queries from internal and external organisations; excellent communication with good written skills required.

Qualifications and Skills

• Administration experience is essential.
• Ability to deal with the general public and maintain a positive approach to customer care.
• Variety of IT skills to use spreadsheets, word processing, e-mails and basic keyboard skills.
• Good typing speed and IT skills.
• Experience using patient administration systems to book appointments.
• New colleagues to be able to work as part of a team and follow directions from the Administrator/line manager.
• Ability to respond to daily queries from internal and external organisations.

Working Arrangements

You may be required to provide administration support for services being provided off site.

How to Apply and Communications

Details regarding the post can be obtained by contacting a Recruiting Manager. We communicate via our trac.system account (@recruit.trac.jobs); please regularly check emails including junk/spam inboxes as some providers may flag the sender as unsafe.

About Us and Diversity

The Trust is committed to making a difference to the environment. Our "Save Planet Tameside & Glossop" strategy supports green workplace practices. Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people and provides a range of hospital and community services. We strive to improve health outcomes and collaborate with health and care partners.

We have a values framework including: Safety, Care, Respect, Communication, and Learning. We are committed to a diverse workforce and encourage applications irrespective of race, age, disability, sex, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. We particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ and Disabled people.

Benefits

Benefits include flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, and support with stress, bereavement, relationships, and finance needs.

The job description provides an overview of the main tasks and responsibilities, and the person specification outlines the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded. The person specification below is not the full person specification but outlines the criteria against which your application will be assessed.

New colleagues can look forward to a warm welcome at Tameside & Glossop Integrated Care NHS Foundation Trust. For agenda for change staff, a competitive benefits package includes regular pay awards, annual leave of 27 days increasing to 33 days after 10 years, and a competitive Pension Scheme. These terms and conditions do not apply to Non-Executive positions. There are extensive training and development opportunities, a protected training budget for staff and support for flexible working, as well as an on-site Occupational Health Service and access to physio, counselling and complimentary therapies.