Cleaning Lead

Mitie Group plc.; Portsmouth; On-site; GBP 38,000 - 42,000; Full time

Job summary

A service management company is looking for a Cleaning and Environmental Services Lead to oversee their team at Gunwharf Quays. This role involves maintaining high cleanliness standards, supervising staff, and ensuring compliance with health and safety regulations. The ideal candidate will have extensive experience in the cleaning industry, strong leadership skills, and the ability to enhance guest experiences through effective team management and operational excellence.

Qualifications

• Previous experience in a similar role within the cleaning industry.
• Strong ability to deliver under tight deadlines.
• Knowledge of health and safety regulations and risk assessments.

Responsibilities

• Oversee cleaning and environmental services team at Gunwharf Quays.
• Ensure compliance with health and safety standards.
• Train and supervise cleaning staff.

Skills

Experience in cleaning industry

People management

Health & Safety knowledge

Leadership skills

Excellent communication

Basic IT skills

Tools

Cleaning machinery knowledge

Job description

Overview

Job Title: Cleaning and Environmental Services Lead
Reports to: Cleaning and Environmental Manager
Location: Gunwharf Quays
Salary: 38,000 - 42,000 depending on experience
Employment Status: Full-Time 42.5hrs

Working Conditions: Flexible hours including early mornings, evenings and weekends; working 5 in 7 days including every other weekend; 30min paid break; typical hours 08:00 - 17:00.

Purpose of Role

The Cleaning and Environmental Services Lead is responsible for overseeing Gunwharf Quays Cleaning and Environmental Services team and core cleaning functions. The role ensures guests enjoy a positive and stress-free experience while maintaining high standards of cleanliness, safety, and compliance. Working closely with the client and Centre Management team, the Lead will supervise staff, uphold Mitie standards, and support initiatives that enhance guest experience and drive footfall and sales.

Key Internal Contacts

• Site Managers
• Regional Managers and Directors
• Employees and prospective employees

Key External Contacts

• Guests
• External Contractors
• Brand Partners

Duties and Responsibilities

• Ensure daily operational readiness across Gunwharf Quays in collaboration with departments such as Retail, Marketing, MEBF, Guest Services, and Security.
• Maintain guest facilities to required standards; take corrective action as needed.
• Deliver excellence in guest experience, focusing on Health & Safety, Cleaning & Hygiene standards, Staff grooming and presentation, and Guest interaction and courtesy.
• Liaise with Line Management and Operations teams on FM-related issues to ensure the site is guest-ready.
• Team Supervision: Schedule, train, and evaluate cleaning staff performance.
• Health & Safety Compliance: Ensure adherence to COSHH, manual handling, and safety protocols.
• Inventory Management: Order and maintain cleaning supplies and equipment cost-effectively.
• Maintain accurate records of cleaning activities, audits, and staff performance.
• Address guest complaints promptly and professionally.
• Oversee daily waste management operations in line with best practices.
• Prepare and manage daily/weekly/monthly work schedules for the team.
• Lead team huddles and meetings when required. Attend management meetings in support or absence of the Cleaning and Environmental Manager.
• Carry out first-line disciplinary meetings following company procedures.
• Train and support team members to encourage development and compliance.
• To effectively oversee supervisors and ensure optimal performance throughout their working day by providing guidance, monitoring task execution, and maintaining high standards of quality, safety, and efficiency.
• To carry out regular inspections of work areas and oversee corrective actions to ensure compliance with quality, safety, and operational standards.
• Oversee payroll-related tasks, ensuring accurate and timely submission of employee hours, scheduling, and rotas in compliance with company policies.

Experience, Skills and Abilities

• Previous experience in a similar role within the cleaning industry.
• Basic knowledge of cleaning machinery.
• Proven people management experience.
• Ability to deliver under tight deadlines.
• Strong understanding of Health & Safety policies.
• Excellent timekeeping and attendance.
• Strong leadership and team management skills.
• Knowledge of health and safety regulations and ability to conduct risk assessments.
• Excellent communication and organizational skills.
• Basic IT skills for record keeping and reporting.
• Understanding of budgetary requirements to support cost-effective operations, ensuring resources are utilized efficiently and financial considerations are factored into planning and decision-making.

Note: This role profile outlines the key responsibilities but is not exhaustive. Additional duties may be assigned as required. The company reserves the right to amend elements of this role in line with business needs.