Claims Technician Subsidence

Adjusting Appointments Limited; England; Remote; GBP 30,000 - 50,000; Full time

Job summary

A UK-based Loss Adjusting company is looking for an experienced Subsidence Claims Handler to manage claims and provide excellent customer service. This role involves handling cases from start to finish with the support of a strong team. Ideal candidates will have extensive experience in subsidence claims, exceptional communication skills, and a desire to work in a remote environment with occasional office visits.

Benefits

Competitive annual salary

Contributory pension

Bonus

Flexi benefits

Birthday holiday

Qualifications

• Excellent experience in Buildings/Subsistence claims handling.
• Ability to work under pressure and meet deadlines.
• High level of IT competency.

Responsibilities

• Manage your own caseload of subsidence claims.
• Provide a high standard of customer service.
• Liaise with all relevant parties in the claims process.

Skills

Buildings/Subsidence claims handling

Insurance principles knowledge

Exceptional communication skills

Education

CertCILA/Cert CII

Tools

Digital solutions

IT systems

Job description

Overview

This role offers an exciting opportunity for an experienced Subsidence Claims Handler to join a growing specialist division with a strong team spirit and clear progression paths. You will utilise your subsidence experience within an experienced team, taking full ownership of allocated cases from start to conclusion, while delivering first-class customer service to build a market-leading reputation within the industry. The role is with a renowned independently owned UK-based Loss Adjusting company with offices worldwide; they are strengthening the Subsidence Team due to new clients, and the role is fully remote with occasional office work.

Responsibilities

• Manage your own caseload of subsidence claims.
• Carry out desk-top handling using digital solutions.
• Work closely with Surveying Engineers arranging instruction.
• Liaise with all relevant parties ensuring the smooth management of the claims process.
• Provide a high standard of customer service.
• Utilise your exceptional technical expertise demonstrating your subsidence knowledge.
• Work to client SLA's and KPIs.

Qualifications

• Excellent Buildings/Subsidence claims handling experience.
• Insurance principles knowledge.
• Exceptional communication skills and experience, verbal and written.
• The ability to work within a pressured and busy environment, meeting strict deadlines and timescales.
• Excellent IT/systems experience with a high level of competency.
• Industry qualifications CertCILA/Cert CII, working towards or the desire to complete.

Benefits

• Competitive annual salary.
• Contributory pension.
• Bonus.
• Flexi benefits.
• Birthday holiday.
• 35 hours per week, Monday - Friday.
• Remote working (occasional requirement to work from the office).