Claims Support Technician

Sedgwick; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading claims management company is looking for a Claims Support Technician based in Birmingham or Cardiff. This hybrid role involves managing a portfolio of repairs, liaising with customers and contractors, and ensuring prompt service delivery. Ideal candidates should have a background in customer service and possess strong communication skills. The company offers a competitive salary, health benefits, and opportunities for professional development.

Benefits

Competitive salary

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working from office or home

Private healthcare plan

Life assurance

Employee assistance programme

Group Income Protection

Qualifications

• Background in claims handling, construction, or customer service.
• Skilled in diarising activities and liaising with customers and contractors.
• Highly organised with excellent problem-solving skills.

Responsibilities

• Manage a repair-based portfolio and oversee repairs on claims system.
• Schedule engineers and ensure timely repair progression.
• Handle telephone and written interactions with key stakeholders.

Skills

Experience in a customer service office environment

Excellent communication skills

Contractor repair support experience

Job description

Overview

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Claims Support Technician

Be the calm voice claimants rely on to get their lives back on track.

Role and Responsibilities

Job Location: Cardiff / Birmingham

Job Type: Permanent Full Time Position

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Claims Support Technician on a hybrid basis in Cardiff or Birmingham.

We have an exciting opportunity for someone with a background in claims handling, the construction industry, or customer service.

You will manage a repair-based portfolio, setting up and overseeing repairs on our in-house claims system, scheduling engineers, updating records, and ensuring timely repair progression.

Experience with schedules of work is a plus. You should be skilled in diarising activities, liaising with customers, contractors, and clients, and ensuring repairs are completed promptly with excellent customer service.

The role involves telephone and written interactions with key stakeholders, regular email and diary checks, and prioritising urgent requests or complaints. Being highly organised is essential.

It\'s a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The skills you will have when you apply

• Experience in a customer service office environment
• Excellent communication skills: You\'ll speak with and write to policyholders, insurers, contractors, and more.
• Contractor repair support experience

The skills that will be developed once working

• We will provide all the Sedgwick specific training you need to thrive in this role

What we’ll give you for this role

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other benefits

• Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn\'t just a position, it\'s a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK\'s most trusted insurance brands helping to resolve millions of claims every year, you\'ll also be an architect of tomorrow\'s insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next steps

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

#LI-HYBRID

Sedgwickis an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.