Claims Operations Technician FTC

Lawes Insurance Recruitment; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance recruitment firm is seeking a Claims Operations Technician for a fixed-term contract until March 2026. This role requires a minimum of 2 years in technical claims operations, focusing on processing claims and managing loss funds specifically within the London market. Ideal candidates will be technically adept with ECF and IMR systems, possessing strong organizational skills and a keen attention to detail.

Qualifications

• Minimum 2 years in a technical claims operations or support role.
• Proven experience with bordereaux handling and loss fund administration.
• Solid understanding of Lloyd’s market processes and standards.

Responsibilities

• Process and reconcile claims bordereaux in line with market protocols.
• Manage loss fund movements, top-ups, and adjustments.
• Support end-to-end data submission processes, ensuring alignment with market and regulatory standards.

Skills

Attention to detail

Organisational skills

Time management

Communication skills

Technical competence with London market systems

Tools

ECF

IMR

Job description

Job title: Claims Operations Technician – Fixed Term Contract

Location: London

PURPOSE OF ROLE

We’re recruiting on behalf of a Lloyd’s Broker for a Claims Operations Technician on a fixed-term contract until March 2026. This is a technical back-office role focused on processing claims, managing bordereaux and loss funds. Ideal for someone with strong London Market Technical Claims experience and working knowledge of key systems.

RESPONSIBILITIES

• Process and reconcile claims bordereaux in line with market protocols
• Manage loss fund movements, top-ups, and adjustments
• Support end-to-end data submission processes, ensuring alignment with market and regulatory standard
• Liaise with internal stakeholders, brokers, and carriers on operational matters
• Support reporting and documentation for internal controls and audit

DAY-TO-DAY

• Handling incoming bordereaux files and uploading them into relevant systems
• Managing ongoing loss fund activity and ensuring timely resolution of queries
• Processing submissions via market systems and maintaining accurate records to support compliance and reporting
• Collaborating with internal teams to support operational efficiency

EXPERIENCE

• Minimum 2 years in a technical claims operations or support role
• Proven experience with bordereaux handling and loss fund administration
• Solid understanding of Lloyd’s market processes and standards
• Technically adept in using specialist market systems such as ECF and IMR to manage operational claims data

SKILLS

• High attention to detail and data accuracy
• Strong organisational and time management abilities
• Effective communicator across internal and external stakeholders
• Technically competent with London market systems and tools
• Able to work independently within a structured process

Please note that applicants should have the relevant experience for this role.