Claims Manager

Canopius; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading global insurer in London is seeking a Claims Manager to oversee a team of claims adjusters. This pivotal role involves managing complex claims and collaborating across various departments. The ideal candidate should possess experience with Lloyd's Claims arrangements and show a proven track record in claims management. A comprehensive benefits package, including hybrid working and health insurance, is offered.

Benefits

Hybrid working

Competitive salary

Non-contributory pension

Health and dental insurance

Qualifications

• Experience with Lloyd’s Claims Lead Arrangements and claims handling systems.
• Management oversight of Coverholder & delegated claims authority holders.
• Proven track record in effective claims management.

Responsibilities

• Proactively manage the claims team and their workload.
• Handle own claims involving complex issues.
• Collaborate closely with stakeholders like actuarial and compliance teams.

Skills

Experience with Lloyd’s Claims Lead Arrangements

Management of Coverholder & delegated claims authority holders

Effective claims management

Knowledge of D&F property and Heavy Industry claims

Job description

Job Description

The Role

Canopius specializes in providing D&F property, heavy industry insurance, and construction policies to a wide range of customers. We have an exciting opportunity for an individual to join the D&F/Heavy Industry claims team as a Claims Manager. We are looking to recruit a motivated and skilled individual dedicated to open market international property business. This is a great opportunity to manage a team of passionate claims adjusters at a top Lloyd’s of London syndicate with global operations.

Responsibilities

The Claims Manager will proactively manage the claims team in all aspects: day-to-day workload, career progression, and technical oversight of delegated claims authority holders (“DCAs”). The team includes two senior adjusters, two adjusters, and two claims apprentices. The Claims Manager is responsible for managing the D&F/Heavy Industry portfolio and handling their own claims, which may involve complex issues such as extra contractual bad faith and complex placement arrangements.

A key part of this role involves catastrophe claims management and the ability to handle claims surges after catastrophic events. The Claims Manager will support the business by providing catastrophe ultimate figures, ensuring catastrophe claims plan compliance, and recommending best practices for catastrophe claims.

Beyond the Claims function, the Claims Manager will collaborate closely with stakeholders including the actuarial team, risk, reinsurance & compliance, complaints, and the delegated management team. There will be opportunities to assist in business development, such as fostering relationships with brokers, coverholders, external vendors, and insureds.

Throughout all activities, the Claims Manager will act in accordance with and promote the claims vision: “to continually push the boundaries of customer excellence through an empowered, collaborative, and innovative approach to claims; to be the envy of the market,” while demonstrating and upholding Canopius claims values. The Claims Manager will support senior leaders in implementing the claims strategy, working collaboratively across the global claims team.

Additional Responsibilities

• Monitor the profitability of your portfolio, review actual versus expected results, and ensure meaningful claims input into monthly and quarterly meetings. Flag underperforming areas to underwriters, actuaries, and management.
• Ensure effective collaboration within your team and with internal stakeholders such as underwriting, actuarial, complaints, reinsurance, finance, senior management, catastrophe management, risk, compliance, operations, HR, and others.
• Develop and maintain relationships with key external customers, including brokers, vendors, coverholders, and insureds, seeking feedback on team performance.

Skills and Experience

• Experience with Lloyd’s Claims Lead Arrangements and related claims handling systems.
• Management and oversight of Coverholder & delegated claims authority holders (“DCAs”).
• Proven track record in effective claims management with high technical competency.
• Knowledge of issues affecting the D&F property, Heavy Industry, and Construction claims markets.

Our Benefits

We offer a comprehensive benefits package focusing on overall wellbeing, including hybrid working, a competitive salary, non-contributory pension, discretionary bonus, health and dental insurance, and other benefits supporting financial, physical, social, and psychological health.

About Us

Canopius is a global specialty lines (re)insurer and a leading Lloyd’s of London insurer with offices in the UK, US, Singapore, Australia, and Bermuda. We foster a positive culture that encourages employees to bring their whole selves to work, aiming for profitable, sustainable results.

Based in the heart of the City of London, our flexible, hybrid working model supports a challenging environment where everyone's contributions are valued and respected.

We are committed to equal employment opportunities and a discrimination-free work environment. We welcome applicants from diverse backgrounds and make reasonable adjustments during recruitment and employment. Please inform us if you require any accommodations.