Claims Handler - Part Time

Davies; Bolton; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading claims management company in Bolton is looking for a part-time Claims Handler to join their Motor Claims team. You will manage incoming claims, provide exceptional customer service, and ensure claims are processed efficiently. The company offers flexible working hours, professional development opportunities, and various employee benefits. Ideal candidates should have experience in customer service, with motor claims experience as a plus.

Benefits

Leadership training programme

Funding for professional qualifications

Flexible working options

25 days holiday increasing with tenure

Qualifications

• Minimum customer services experience required.
• Motor claims experience desired but not essential.
• Ability to manage own workload and work independently.

Responsibilities

• Handle phone claims and enter notifications into the system.
• Coordinate with repairers on vehicle progression and updates.
• Maintain quality service standards and update claims systems.
• Ensure compliance with client service levels and targets.

Skills

Customer services experience

Strong customer services skills

Excellent attention to detail

Strong organisational skills

Job description

Claims Handler - Part Time

Department: Claims Management

Employment Type: Permanent - Part Time

Location: Bolton

Description

18 hours - the bulk of which is to be worked Saturday & Sunday. The remaining hours done on Monday & Friday. What hours you work is flexible as long as the 18 hours are done.

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work!

Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you’ll be the first point of telephone contact for our customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

What will your day look like:

• Take phone claims reported by drivers
• Enter email notification of claims onto Davies/Client claims system
• Work with our repairers (motor) on the progression of the clients damaged vehicle, update the customer throughout and update Davies claims systems.
• Work with Davies engineering team to ensure the claim is progressing
• Ensure high level of customer service delivered by phone and email correspondence
• Comply with set client service levels
• Ensure quality service standards and productivity levels are maintained to a high standard
• Work to set targets on the daily management of the diary system alongside ensure working to the daily required handling of inbound calls
• Undertake appropriate additional tasks provided by the Team Leader

Knowledge and Abilities:

• Minimum customer services experience
• Desired but not essential – motor claims experience
• Excellent attention to detail
• Strong customer services skills
• Strong organisational skills
• The ability to manage own volume workload via task management
• The ability to work as a team and independently

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Metal, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan