Claims Handler

Allianz; Park Central; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A prominent insurance company is seeking a Claims Handler to investigate and settle claims, ensuring compliance and exceptional customer service. The role, based in Birmingham or Milton Keynes, offers a salary between £25,000 to £30,000 per annum with hybrid working arrangements. Candidates must demonstrate strong organisational skills, excellent communication abilities, and the capability to manage a varied caseload under pressure. Previous experience in insurance is desirable but not essential.

Benefits

Comprehensive benefits package

Development opportunities

Qualifications

• Experience working in a telephony-based customer service environment.
• Strong multitasking skills.

Responsibilities

• Register and validate new claims promptly.
• Investigate, negotiate, and settle claims within authority level.
• Manage a varied claims caseload.
• Liaise with relevant parties to resolve claims smoothly.
• Maintain accurate reserves and process payments.
• Ensure compliance with company and regulatory requirements.
• Contribute to team development by sharing knowledge.

Skills

Strong organisational skills

Excellent communication

Customer service abilities

Ability to work under pressure

Good understanding of telephony-based customer service

Job description

About the Role

As a Claims Handler at Allianz, you’ll play a key role in delivering on our promise to customers by investigating, negotiating, and settling claims within agreed authority levels. You’ll ensure compliance with regulatory standards while providing exceptional customer service. This role requires strong organisational skills, attention to detail, and the ability to collaborate effectively with colleagues and stakeholders.

Location & Salary

This role is based in either Birmingham or Milton Keynes and offers hybrid working, with a requirement to attend the office two days per week on designated hub days (typically Tuesday and Wednesday). The salary for this position ranges from £25,000 to £30,000 per annum, depending on relevant experience, skills, and location. Salary is only one part of our total reward package, which also includes a comprehensive range of benefits and development opportunities.

Key Responsibilities

• Register and validate new claims promptly, ensuring accurate application of policy terms and conditions.
• Investigate, negotiate, and settle claims within your authority level, delivering fair and timely outcomes.
• Manage a varied caseload, including potential fraudulent claims, with proactive evidence gathering and risk assessment.
• Liaise with underwriters, suppliers, solicitors, and loss adjusters to ensure smooth resolution of claims.
• Maintain accurate reserves and process payments in line with company guidelines and regulatory requirements.
• Handle internal tasks such as diaries, inactivity, cheques, and recoveries within agreed timeframes.
• Ensure compliance with referral processes for claims outside authority limits.
• Contribute to team development by sharing knowledge and supporting less experienced colleagues.
• Identify opportunities to improve processes and enhance customer experience through innovation and technology.

Essential Skills & Experience

• Strong organisational and multitasking skills.
• Excellent communication and customer service abilities.
• Ability to work under pressure and meet deadlines.
• Good understanding of telephony-based customer service environments.

Desirable

• Previous insurance or claims handling experience.