Claims Handler

Equals One; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing building services provider seeks a Claims Handler in Norwich. The role is critical in coordinating insurance repair works, maintaining records, and ensuring efficient service delivery. Applicants should have experience in claims handling and possess strong organisational and communication skills. The position offers a permanent contract with both full-time and part-time options, flexible working arrangements, and competitive pay, along with benefits such as annual leave and a pension scheme.

Benefits

Flexible working arrangements

28 days annual leave

Company pension scheme

Qualifications

• Experience in claims handling, coordination, or a similar role.
• Strong organisational skills with the ability to juggle priorities.
• Clear and confident communication skills.
• A calm, professional approach in a fast-paced environment.
• Good attention to detail and problem-solving ability.

Responsibilities

• Coordinating and scheduling repair works for insurance claims.
• Acting as a point of contact for customers, insurers, and trades.
• Managing job records and claim related documentation.
• Tracking progress and resolving issues where possible.
• Supporting the wider team to ensure timely and efficient delivery.

Skills

Claims handling experience

Organisational skills

Clear communication

Problem-solving skills

Attention to detail

Job description

Claims Handler

Rackheath Area

Full Time or Part Time

Salary dependent on experience

About the company

A busy and growing building services provider specialising in insurance repairs and property restoration is seeking a Claims Handler to support its expanding operations. The company manages domestic insurance claims across Norfolk and Suffolk and takes pride in delivering a smooth, well organised experience for customers at what can be a stressful time.

About the opportunity

This is a permanent opportunity available on a full time or part time basis. As a Claims Handler, you will be at the heart of the operation, coordinating repair works and keeping jobs moving from start to finish. The role offers variety, responsibility, and the chance to play a key part in delivering a high-quality service.

Responsibilities include but not limited to:

• Coordinating and scheduling repair works for insurance claims
• Acting as a point of contact for customers, insurers, and trades
• Managing job records and claim related documentation
• Tracking progress and resolving issues where possible
• Supporting the wider team to ensure timely and efficient delivery

Skills and Experience

• Experience in claims handling, coordination, or a similar role
• Strong organisational skills with the ability to juggle priorities
• Clear and confident communication skills
• A calm, professional approach in a fast-paced environment
• Good attention to detail and problem-solving ability

What is on offer

• Permanent role with full time or part time options
• Flexible working arrangements depending on experience
• Excellent rates of pay depending on experience
• 28 days annual leave including bank holidays on a pro rata basis
• Company pension scheme

If you enjoy organising, problem solving, and being part of a supportive team, this could be an excellent next step. Apply now with your updated CV.