Claims Handler

Met een K; Newcastle upon Tyne; On-site; GBP 25,000 - 28,000; Full time

Job summary

A reputable claims recovery firm in Newcastle upon Tyne is seeking a Claims Handler to manage a caseload of Uninsured Loss Recovery Claims. The ideal candidate has strong knowledge of legal procedures, excellent organizational skills, and a passion for client care. This role offers a competitive salary, Monday to Friday working hours, and opportunities for personal growth in a supportive team environment.

Benefits

Market-leading bonus scheme

Dynamic team environment

Collaborative atmosphere

Qualifications

• Previous experience in credit hire or litigation is desirable.
• Strong knowledge of legal concepts and procedures.
• Proficient in Microsoft Office and time-recording software.

Responsibilities

• Review and manage approximately 100-140 claims files.
• Handle telephone enquiries from clients and other parties.
• Prepare court papers and assist with litigation.

Skills

Attention to detail

Client care

Organizational skills

Verbal communication

Written communication

Tools

Microsoft Office

Time-recording software

Job description

Overview

Job Title: Claims Handler

Department: Small Claims Recovery

Location: Newcastle upon Tyne

Salary: £25,000-£28,000 per annum

About the Role

Are you an experienced Claims Handler or looking to take the next step in your career? We are seeking a dedicated and proactive Claims Handler to join a Small Claims Recovery team. In this role, you will be responsible for managing a caseload of Uninsured Loss Recovery Claims, primarily focusing on vehicle damage and credit hire recovery. You\'ll take claims from inception to conclusion, ensuring efficient handling, communication and resolution.

Responsibilities

• Review and manage approximately 100-140 claims files at various stages
• Handle telephone enquiries from clients, introducers, insurers, solicitors and other relevant parties
• Maintain accurate records of key dates and ensure proper database/file management
• Liaise with insurers, hire car companies and engineers to negotiate settlements
• Prepare court papers and assist with litigation when necessary
• Assess the prospects of success in litigation and gather relevant evidence
• Regularly report updates to clients and team leaders
• Collaborate with other team members to ensure smooth file handling
• Ensure that any potential issues or delays are communicated to your team leader
• Conduct litigation up to and including final hearings on behalf of the client

What We're Looking For

• Previous experience in credit hire or litigation is desirable, though claims handling experience in any field will be considered
• Strong knowledge of legal concepts and procedures, including the issue and service of proceedings
• Excellent attention to detail and a keen focus on providing great client care
• Proficient in Microsoft Office and time-recording software
• Strong organizational skills and the ability to handle conflicting priorities effectively
• A proactive, enthusiastic, and conscientious team player with excellent verbal and written communication skills
• Ability to work independently while meeting deadlines and contributing to the success of the team

Why Join Us?

• A competitive salary with a market-leading bonus scheme
• Monday to Friday working hours (9am-5pm) with a 1-hour unpaid lunch
• An opportunity to grow and develop in a dynamic team environment
• Work in a supportive, collaborative and positive team atmosphere

NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy.