Claims Handler

Ardonagh; Milton Keynes; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Milton Keynes is seeking a Claims Handler. You will manage a designated caseload of claims, ensuring compliance with regulations while delivering excellent customer service. Ideal candidates will have experience in insurance, strong work ethic, and IT proficiency. The role offers comprehensive benefits, a competitive salary, and growth opportunities in a supportive environment.

Benefits

26 days holiday plus bank holidays

Career progression opportunities

Pension scheme

24-hour wellbeing support

Paid volunteering day

Spotlight Awards recognition

Qualifications

• Strong work ethic and time management skills to handle a large caseload effectively.
• General understanding of Insurance regulation and ethics.
• Ability to gather and process information for complex cases.

Responsibilities

• Efficiently handle allocated claims from cradle to grave.
• Assist in training new staff and conduct business courteously.
• Maintain compliance with company policies and procedures.

Skills

Experience with motor, liability & property claims

Excellent customer care

General Insurance principles

Strong work ethic

IT proficiency

Numeracy & Literacy

Job description

Working as a Claims Handler you will support the team in providing an effective and efficient claims service to our customers. Dealing effectively with all claims allocated, ensuring that company policy, procedure and regulatory requirements are adhered to at all times.

This role can be undertaken at our offices in Winnersh and Milton Keynes.

Objectives and Responsibilities

• Efficiently handle all claims allocated to the job holder – job holder shall be responsible for a designated caseload handling claims from cradle to grave and liaising extensively with clients. Insurers, claimants, policyholders, brokers and other experts.
• Refer claims which fall outside of personal authority levels to line manager.
• Gather and process information, as directed, to support the effective assessment of more complex cases.
• Assist in the training of new or inexperienced staff in the use of company systems and processes.
• To maintain and develop personal knowledge and skills through continued professional development as well as ongoing desk training and ensuring, that this is recorded in like with Training & Competency requirements.
• To conduct the business of the company at all times in a courteous and efficient manner.
• The job holder will, at various times act for the insured and the insurer. The job holder will be responsible for adhering to all the groups procedures and policies, in relation to the identification and management of the potential conflicts of interest and for the fair treatment of customers, and will ensure they follow the systems and controls operating to ensure that this is the case.
• To undertake any other tasks as may reasonably be required by the company.

What we are looking for in a Claims Handler:

• Ideally you will have experience of dealing with a varied portfolio of motor, liability & property related claims.
• Excellent customer care experience.
• General Insurance principles and practice.
• A strong work ethic and time management skills to efficiently handle a large caseload.
• Class of risk, product, and market knowledge
• General Insurance regulation & business ethics
• IT proficient
• Numeracy & Literacy

In return you will be welcomed and supported by our Ardonagh family, with opportunities to learn and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire Ardonagh family.
• Pensions scheme for when you feel it’s time to retire.
• 24-hour support for physical and mental wellbeing
• 1 days paid volunteering day to give back to our communities.
• The Spotlight Awards, where we shine a light on the brightest talent across our group.

We offer a competitive salary and bonus scheme, combined with a benefits package which can be personalised to suit your needs continuous training and development opportunities to progress your career with an ambitious and growing company.

So, what are you waiting for? Come and be a key part of a market-leading, fast-growing company.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

Click here to see our standard benefits page