Claims Handler

DHL Germany; Ipswich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global logistics leader in Ipswich is seeking a Claims Handler to manage marine cargo claims efficiently. This role requires strong analytical skills and experience in high-volume claims processes. Join a team that fosters professional development and collaboration in a dynamic environment. A great opportunity with competitive compensation and benefits is available for the right candidate.

Benefits

Great opportunity to work for the biggest logistics company

International and virtual environment

Flexibility and opportunity to learn

Tempting compensation and benefits

Qualifications

• Experience in end-to-end claims handling including adjusting and subrogation.
• Ability to manage ongoing claims while adapting to new priorities.
• Experience working with external professionals and cross-border collaboration.

Responsibilities

• Manage end-to-end marine cargo claims and ensure quick resolution.
• Support cross-border initiatives and share best practices.
• Provide technical support to claims handlers and oversee significant claims.

Skills

Experience in high-volume marine cargo claims

Strong analytical skills

Excellent communication skills

Proficient in Microsoft Office

Fluent in English

Job description

About DHL and IRM:

DHL Group, the logistics provider of the world with over 580,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development; we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance products and services to protect the company’s employees, assets and liabilities and to meet its contractual obligations to customers across the group. As our business keeps growing, we want you in our EMEA region.

Ready to immerse yourself in the exciting world of IRM? Join the team and bring your expertise on board! As part of the DHL Group, you will be working with a global network of IRM colleagues and benefit from a wide range of development opportunities.

Job Purpose:

We’re looking for a Claims Handler—at Claims Handler or Senior level—to join our IRM team.

In this role, you’ll manage end-to-end marine cargo claims, collaborate with internal teams and external partners, and ensure timely, effective, and high‑quality resolution of claims. You’ll also support cross‑border initiatives, share best practices, and contribute to continuous process improvements, helping DHL deliver a reliable and world‑class claims service.

Whether you’re an experienced professional or looking to step up to a senior role, if this role excites you, we encourage you to apply!

Your tasks:

Business Alignment with DHL Operations:

• Embrace DHL’s culture of professionalism, integrity, and collaboration in claims handling.
• Drive early, economic resolution of customer claims and implement workable solutions.
• Build cross‑border relationships and share best practices across the IRM network.
• Recommend process improvements and create standard reports for monitoring and benchmarking.
• Participate in claims management meetings and ensure smooth information exchange with business units.

Delivery of Subject Matter:

• Handle end‑to‑end claims, including adjusting and subrogation, ensuring consistency and reliability.
• Provide technical support to claims handlers and oversee significant claims.
• Advise business managers on settlements versus legal liability.
• Monitor KPIs, service quality, and collaborate with external partners (insurers, loss adjusters, surveyors).
• Contribute to claims dashboards and share data to support cost reduction and service improvement initiatives.

Management:

• Provide technical education, guidance, and mentoring to team members.
• Deliver training and support continuous professional development of the team.
• Implement claims manuals and process improvements in line with global IRM standards.
• Provide analytics and reporting to support performance management and decision‑making.

Your profile:

• Experience in high‑volume marine cargo claims; end‑to‑end claims handling including adjusting and subrogation.
• Experience working with external professionals (insurers, loss adjusters, lawyers) and cross‑border collaboration within a matrix organization.
• Track record in implementing claims KPIs, metrics, and risk measurement tools.
• Strong analytical, problem‑solving, negotiation, and decision‑making skillsli>
• Ability to stay focused and organized in a fast‑moving environment, managing ongoing claims while adapting quickly to new priorities or cases that may require timely attention.
• Excellent communication skills, including consultative and soft‑selling approaches.
• Fluent in English (additional languages desirable).
• Proficient in Microsoft Office.
• Commutable to Ipswich, UK.
• Experience in mentoring, training, or supporting junior colleagues (for senior level).

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting Compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don’t hesitate and start your application.