Claims Handler

Markel; Croydon; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance firm in Croydon is seeking a Legal Expenses Claims Handler to join the ATE team. The role involves investigating claims, legal costs assessment, and excellent communication with stakeholders. Competitive salary along with a benefits package, including a 10% annual bonus and opportunities for career growth are offered. Candidates with a legal or insurance background are welcome to apply.

Benefits

25 days paid holiday plus Bank Holidays

Great pension scheme

Private medical and dental cover

Life assurance and travel insurance

Qualifications

• Previous claims handling experience involving the review and negotiation of legal costs.
• Ability to evaluate legal documents.
• Experience within the insurance or legal industry.

Responsibilities

• Provide an efficient claims handling service responding to all customers.
• Handle claims from start to conclusion, investigating claim validity.
• Liaise with solicitors and costs lawyers.

Skills

Legal background or insurance knowledge of injury claims

Claims handling experience

Exceptional communication skills

Analytical skills

Job description

Do you have a Claims or Legal background and are looking to develop your career working for a people powered, forward thinking insurance business?

Come and help us provide an outstanding legal expenses claims handling service to our clients here at Markel.

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.

The opportunity:

It’s an exciting time to join Markel as our business grows, and we have a great new role for a Legal Expenses Claims Handler to join our ATE team based in our Croydon office. We can offer hybrid working 3 days in the office / 2 days working from home and offer a great starting salary plus 10% annual bonus along with a great benefits package.

The ATE Claims team deal with assessing and handling indemnity provided to policyholders for the purpose of pursuing a range of legal action, including personal injury, clinical negligence, professional negligence and insolvency. The role of ATE Legal Expenses Claims Handler is one of cost assessment relating to a range of litigation but largely injury and clinical negligence claims.

What you’ll be doing:

• Provide an efficient claims handling service to all customers by responding to claims using excellent written and call handling skills, in line with department service standards and internal/external service level requirements
• Handle claims from start to conclusion, which involves investigating the validity of a claim and assessing legal costs in line with the terms and conditions of the relevant policy
• Data input, ensuring all information is captured and inputted onto the internal system (Websure)
• Liaising with solicitors and on occasion, costs lawyers

Our must haves:

• Either a legal background or insurance background with knowledge of injury claims with exposure to costs
• Previous claims handling experience involving the review and negotiation of legal costs
• Previous experience within the insurance or legal industry (claims handlers, paralegals)
• Exceptional communication skills
• Ability to evaluate legal documents
• Enquiring and inquisitive, with the ability to identify areas of challenge and to articulate reasoned arguments to legal professionals
• Excellent time management skills, in order to adhere to demanding service level standards and maintain an active case load
• Analytical
• Good understanding of the legal industry

Who we are:

Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

What’s in it for you:

• A great starting salary plus 10% annual bonus & strong benefits package…
• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave
• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer
• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [e-mail] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

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